Subject: Re: LSM - UENI Update
From: Ashish Dabral <[email-masked]>
To: Julien Cartwright <[email-masked]>
Cc: Deeksha <[email-masked]>, Christopher Ngo <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 1 Apr 2020 07:50:27 -0700 (MST)

Hi Julien, 

Thanks for your email 

Chris is sending us send-backs reports on a daily basis. I just checked both reports and the numbers are totally different. 

I have compiled and attached the report from 24th to 30th March for your reference. Could you please verify? 

Regards, 
Ashish Dabral 

From: "Julien Cartwright" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Christopher Ngo" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Wednesday, April 1, 2020 7:41:59 PM 
Subject: Re: LSM - UENI Update 

Hello, 
As send-backs are an increasing concern, a byproduct of the new targets, I have a send-back report for the past month for you. 

Additionally, moving forward I will send a daily report on Slack to Ashish & Deeksha regarding any send-backs from the previous day. 

So here is the report for today: 

Yesterday's Sendbacks: 
Daily Review 
Name 	Email 	Status 	Guid 	Date 	CMS 	Reason 
Angela lsm 	[ mailto:[email-masked] | [email-masked] ] 	build_sendback 	f5caf835-1ec2-448a-a9cf-41b8fca9e5bb 	31/03/20 06:58 	[ http://cms-enterprise.prod.ueni.xyz/venue/quality/f5caf835-1ec2-448a-a9cf-41b8fca9e5bb | http://cms-enterprise.prod.ueni.xyz/venue/quality/f5caf835-1ec2-448a-a9cf-41b8fca9e5bb ] 	Bobs not specific enough to the business offering 
Angela lsm 	[ mailto:[email-masked] | [email-masked] ] 	build_sendback 	8a84b6f2-4331-47c1-9dde-1983e4765284 	31/03/20 07:57 	[ http://cms-enterprise.prod.ueni.xyz/venue/quality/8a84b6f2-4331-47c1-9dde-1983e4765284 | http://cms-enterprise.prod.ueni.xyz/venue/quality/8a84b6f2-4331-47c1-9dde-1983e4765284 ] 	Download File not consulted 
Angela lsm 	[ mailto:[email-masked] | [email-masked] ] 	build_sendback 	c5f57262-f7b8-43a3-a035-fb5502ac19d9 	31/03/20 08:31 	[ http://cms-enterprise.prod.ueni.xyz/venue/quality/c5f57262-f7b8-43a3-a035-fb5502ac19d9 | http://cms-enterprise.prod.ueni.xyz/venue/quality/c5f57262-f7b8-43a3-a035-fb5502ac19d9 ] 	Bobs not plural, need to mix & match topicals 
Angela lsm 	[ mailto:[email-masked] | [email-masked] ] 	build_sendback 	b3c991a9-b236-4c60-8a6c-04044889409e 	31/03/20 08:38 	[ http://cms-enterprise.prod.ueni.xyz/venue/quality/b3c991a9-b236-4c60-8a6c-04044889409e | http://cms-enterprise.prod.ueni.xyz/venue/quality/b3c991a9-b236-4c60-8a6c-04044889409e ] 	Bobs did not reflect the business offering, images were not relevant 
Angela lsm 	[ mailto:[email-masked] | [email-masked] ] 	build_sendback 	58be9225-cb9c-4aab-bbe8-1cc1e6a1c9ba 	31/03/20 11:09 	[ http://cms-enterprise.prod.ueni.xyz/venue/quality/58be9225-cb9c-4aab-bbe8-1cc1e6a1c9ba | http://cms-enterprise.prod.ueni.xyz/venue/quality/58be9225-cb9c-4aab-bbe8-1cc1e6a1c9ba ] 	Header image not suitable, cropping of images was off 
Austin lsm 	[ mailto:[email-masked] | [email-masked] ] 	build_sendback 	4af7bf56-ab7e-44d2-ab15-b931a2741d43 	31/03/20 12:33 	[ http://cms-enterprise.prod.ueni.xyz/venue/quality/4af7bf56-ab7e-44d2-ab15-b931a2741d43 | http://cms-enterprise.prod.ueni.xyz/venue/quality/4af7bf56-ab7e-44d2-ab15-b931a2741d43 ] 	System Error, not a sendback 
Shane lsm 	[ mailto:[email-masked] | [email-masked] ] 	build_sendback 	cecc682d-f626-44d4-be5e-0aac1e67bee0 	31/03/20 13:15 	[ http://cms-enterprise.prod.ueni.xyz/venue/quality/cecc682d-f626-44d4-be5e-0aac1e67bee0 | http://cms-enterprise.prod.ueni.xyz/venue/quality/cecc682d-f626-44d4-be5e-0aac1e67bee0 ] 	Tag generation issue, flagged in comments, not in bob chat 

Thanks 

On Tue, 31 Mar 2020 at 20:08, Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hello, 
Just a quick recap on today's call. 

LSM finished the month with a score of 79% over 80 venues spot-checked. 

Key errors were reviewed and whittled down to 4 areas 
- Business Name (especially around generic ones in light of > Indian venues this month) 
- Spelling 
- Services 
- SEO 

The team were very receptive to my 3 venue building demo to illustrate these challenges and how to tackle them pragmatically. 

As the focus in the next month will be on quality, I think this meeting was very beneficial. 

Thanks to Ashish & Deeksha for organising it. 

Speak next week. 

On Tue, 31 Mar 2020 at 10:14, Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Perfect, thanks! 

On Tue, 31 Mar 2020 at 09:57, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Julien, 

Here are the link and details for today's meeting. 

Topic: Meeting with Julien 
Time: Mar 31, 2020 05:00 PM India 

Join Zoom Meeting 
[ https://zoom.us/j/532935268 | https://zoom.us/j/532935268 ] 

Meeting ID: 532 935 268 

Regards, 
Ashish Dabral 

From: "Julien Cartwright" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Christopher Ngo" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 25, 2020 5:17:20 PM 
Subject: Re: LSM - UENI Update 

Hello, 
Just a recap on today's meeting: 

- LSM to focus on 0% sendbacks over 65 builds until further notice 

How will this be achieved: 
- using knowledge hub resources & updates 
- asking Ingrid & Julien when doubts occur 

Areas to focus on: 
- Generic business names 
- Social media 
- Personalisation (i.e. including all useful client data) 
- Attention to detail (spelling mistakes, misplaced data) 

Thanks, speak same time next Monday! 

On Wed, 25 Mar 2020 at 08:52, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Julien, 

Here are the details and meeting link 

Time: Mar 25, 2020 05:00 PM India 

Join Zoom Meeting 
[ https://zoom.us/j/973716999 | https://zoom.us/j/973716999 ] 

Meeting ID: 973 716 999 

Regards, 
Ashish Dabral 

From: "Julien Cartwright" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Christopher Ngo" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 25, 2020 2:01:49 PM 
Subject: Re: LSM - UENI Update 

Same time as usual? 

On Tue, 24 Mar 2020 at 11:19, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

We are fine with tomorrow. Please let us know what time works for you. 

Regards, 
Deeksha 

From: Christopher Ngo < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 24 March 2020 at 4:02 PM 
To: Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: LSM - UENI Update 

Please do it tomorrow. Important we touch base on how the agents feel with the new requirements. 

On Tue, 24 Mar 2020 at 08:35, Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi team, 

Just a quick message to say that I am off today, as such we can do the meeting tomorrow, or next week. Up to you. 

On Mon, 23 Mar 2020 at 15:42, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Julien, 

Thank you very much. I have updated the team about this and will keep an eye on this. 

Regards, 
Deeksha 

From: Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 23 March 2020 at 8:39 PM 
To: Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Christopher Ngo < [ mailto:[email-masked] | [email-masked] ] > 
Subject: LSM - UENI Update 

Hi, 

Just wanted to recap some information for this week. 

- 4 LSM agents building venues today. 
- 6 LSM agents will be building from Tuesday on account of government recommendations to work from home. 
- LSM meeting with UENI moved to later in the week. 

- LSM build target (starting Tuesday) reduced to 65 p. day on account of low venue flow. Expectation is to have 0% send-back rate in return for more time to build. 

Thanks! 
-- 

Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View
 Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

-- 

Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View
 Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 

		

Christopher Ngo | Operations Manager 
UENI LTD 
c/o We Work, 2-118 / 2-119 
184 Shepherds Bush Road, London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186