Subject: New Reply Received - RE: Born To Move iPad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 29 Mar 2020 07:40:06 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Born To Move iPad  Ticket comment <div dir="ltr">Hi Pritish,</div>
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<div dir="ltr">The site is a holiday park, and yes, every in UK is closed at the moment.</div>
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<div dir="ltr">Earliest predictions for reopening will be end of April, but we do think this could be as late as end of May.</div>
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<div dir="ltr">Kind regards </div>
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<div dir="ltr">Blake </div>
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<td align="left" style="vertical-align:top;font-family:Arial">Blake Fletcher<span style="font-family:remialcxesans;font-size:1px;color:#FFFFFF;line-height:1px">​</span>
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<td align="left" style="vertical-align:top;font-family:Arial">UK Business Development Director</td>
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<td align="left" style="vertical-align:top;font-family:Arial">Les Mills UK</td>
<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="mailto:[email-masked]" target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7A7A7A" rel="noreferrer"><strong style="font-weight:400">[email-masked]</strong></a></td>
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<td align="left" style="vertical-align:top;font-family:Arial">tel <a target="_blank" id="LPlnk689713" style="text-decoration:none;color:#7A7A7A" rel="noreferrer"><strong style="font-weight:400">+44 7720 088905</strong></a>
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<td align="left" style="vertical-align:top;font-family:Arial"> | </td>
<td align="left" style="vertical-align:top;font-family:Arial"><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a><br>
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<tr style="font-size:0"><td align="left" style="padding:0;vertical-align:top"><table cellpadding="0" cellspacing="0" border="0" style="font-size:0;line-height:normal"><tbody><tr style="font-size:0"><td align="left" style="padding:6px;vertical-align:top"><a href="https://www.lesmills.com/getbodycombat" target="_blank" id="LPlnk689713" style="text-decoration:none" rel="noreferrer"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjE2OTAyMzcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.oJa_GGVUAIqA2bfty1ZatpoZl1SuCHtu16OSrFehMuI" alt="" style="font-size:0"></a></td></tr></tbody></table></td></tr>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 29 Mar 2020, at 08:36, Les Mills International &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi ​Dalton,</div>
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<div dir="ltr">​This is a follow-up email.</div>
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<div dir="ltr">It seems that the gym might be closed at this time due to the Covid-19 outbreak. May I know if that is the case?</div>
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<div dir="ltr">If yes then we would go ahead and close this ticket for now. Once the gym is operational you can send you a query again at
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> so that we can diagnose the issue further.</div>
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<div dir="ltr">If the gym is operational we would need the details requested earlier. Unfortunately, we would not be able to move forward without that.</div>
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<div dir="ltr">We will leave this ticket open for another 48 hours of you need assistance with anything else. </div>
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<div dir="ltr">Warm regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409</a>
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<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Tue, 24 Mar at 9:40 PM <span class="separator">
, Les Mills International &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Dalton,</div>
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<div dir="ltr">I hope you are safe and healthy in these difficult times. </div>
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<div dir="ltr">You should update the app whenever we have a new version released. However, if you are unable to do so at this time then it is fine. You can do it later. We need to get a photo of the Manage download section to see what is going on. </div>
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<div dir="ltr">Could you please follow the steps below and provide us a photo of the app settings? Please open the app and unlock the admin padlock&gt;&gt;Settings&gt;&gt;Manage Download Section&gt;&gt;Download in Progress</div>
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<div dir="ltr">When you are on this page of the app, please take a photo and send it to us so that we can check.</div>
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<div dir="ltr">Looking forward to your reply soon.</div>
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<div dir="ltr">Warm regards,</div>
<div dir="ltr">Pritish<br>
Customer Services</div>
<div dir="ltr">Les Mills Virtual App</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409