Subject: New Reply Received - BODYPUMP | Genki Club
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 25 Mar 2020 12:22:01 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  BODYPUMP | Genki Club   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-GB" style='font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>Thank you I will let the club know =)</span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 24 March 2020 13:35<br>
<b>To:</b> Adam Gripenblom &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: BODYPUMP | Genki Club</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Hi Adam,<br>
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Thank you for your email and screenshot.<br>
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This kind of message appears when the iPad is not connected to the internet for a long time and as a result, the application is not synchronised with the Scheduler. I n this case no need to change the password and just re-login with the same password (if the
 password wasn't changed indeed).<br>
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Also, the screenshot which was sent for the diagnostics suggests that they do not have sufficient bandwidth available run virtual. The internet speed is also affecting the synchronization of the scheduler and the account. Also, it seems that they are not using
 automation so they need to sync once in every 7 days to make sure the classes are updated on the app timetable and they are playing fine.<br>
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As advised earlier that the scheduled class was showing played to completion. However, if this happens again we would need a photo of the app showing the playback bar along with a photo of the display showing the issue.<br>
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We would leave this ticket open for a couple of more days if you need assistance with anything else.<br>
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Warm Regards,<br>
Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3434" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3434</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 24 Mar at 10:33 PM
<span class="separator">, Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'>Hi team,
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some addon to the first email – Malin ran I diagnostic check</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Malin Bennergård &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 24 March 2020 10:31<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: Genki | 779317 | Scheduler Issue </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Med vänliga hälsningar </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Malin Bennergård </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Gruppkoordinator </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>076 - 169 33 65</span></div>
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Vidarebefordrat brev:</span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Från:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Datum:</b> 24 mars 2020 09:57:01 CET<br>
<b>Till:</b> Support &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Kopia:</b> Malin Bennergård &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Ämne:</b> <b>Genki | 779317 | Scheduler Issue</b> </span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'>Hi team,
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Could help me out with this issue it is Club Genki – user 779317<br>
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Could you check the wifi-connection since the Schedular feel out of sync with the iPad<br>
Also instructions to retrieve new password if need<br>
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Cheers, Ads </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Malin Bennergård &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 24 March 2020 09:52<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Med vänliga hälsningar </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Malin Bennergård </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>076 - 169 33 65</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>23 mars 2020 kl. 21:59 skrev Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<span lang="SV" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'>Jodå, det är jag *<b>lol</b>* lite annorlunda omständigheter nu bara =)</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Malin Bennergård &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 23 March 2020 21:13<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Ja absolut det är han.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Men herregud är du aldrig ledig? Har nog aldrig fått så snabba svar från Lesmills tidigare och absolut inte på helger och sena kvällar. En stor eloge och tack verkligen. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Med vänliga hälsningar </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Malin Bennergård </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>076 - 169 33 65</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>23 mars 2020 kl. 20:11 skrev Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<span lang="SV" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'>Stjärna han är =)</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Malin Bennergård &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 23 March 2020 19:57<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Han skulle även kolla inställningen som du skickade då teknik inte är min starka sida. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Med vänliga hälsningar </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>23 mars 2020 kl. 19:48 skrev Malin Bennergård &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Toppen Mattias skulle svänga förbi och titta en sista gång då jag bad väldigt snällt
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Malin Bennergård </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Gruppkoordinator </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>076 - 169 33 65</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>23 mars 2020 kl. 18:38 skrev Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<span lang="SV" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'>Återkommer så fort jag vet mer
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Malin Bennergård &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 23 March 2020 17:54<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Med vänliga hälsningar </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Malin Bennergård </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Gruppkoordinator </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>076 - 169 33 65</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>23 mars 2020 kl. 17:51 skrev Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<span lang="SV" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'>Visst gjorde du inställningen och stängde av Automatiseringen?<br>
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tar det en vända till med Stefan <br>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Malin Bennergård &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 23 March 2020 17:48<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Den slocknade helt sen kom menyn upp på nästa virtuella klass</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Med vänliga hälsningar </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>076 - 169 33 65</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>23 mars 2020 kl. 17:40 skrev Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<span lang="SV" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'>Avbröts passet bild och eller svartna skärmen?
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<span lang="SV" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'>Kom det upp något fel meddelande om att ipad tappa kontakt med skärmen?<br>
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Var ipad upplyst eller var skärmen svart som i sleepmode när man inte använder den?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Malin Bennergård &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, 23 March 2020 17:36<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Nu la Bodypumpen av efter 45 min igen
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Med vänliga hälsningar </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Malin Bennergård </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>076 - 169 33 65</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>23 mars 2020 kl. 13:34 skrev Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<span lang="SV" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'>Hej Malin, pratade med Stefan på Ljudagenten och han tror att han har kommit fram till vad problemet kan vara och att det är relaterat till PJ Link –
 det är en del av automatiseringen som sköter att projektorerna startar upp i samband med klass startar. Han trodde att det kan bero på den inställningen så när du har tid vill du göra följande inställning:<br>
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Gå in i Appen på iPad – Settings – Automation – stäng av funktionen Automation enabled (när detta är gjort se bara till att projektorerna är igång) Så fort Virtual teamet på Nya Zeeland får en lucka så kommer vi sätta oss ner med dem och se vad som skulle kunna
 vara problemet.<br>
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Återkommer snart även med utkastet för Les Mills On Demand At Home Workout, mvh Adam</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Les Mills Nordic AB |
</span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Communication Manager
</span><span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>|
</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> |
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</span><span lang="en-SE" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Birger Jarlsgatan 57A</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'>,
</span><span lang="en-SE" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'>113 56 Stockholm, Sweden</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'><br>
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</span><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯</span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:navy'><br>
</span><b><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>LES MILLS </span></b><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| FOR A FITTER PLANET<br>
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¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</span></b><b><span lang="EN" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>UNDEFEATED FOR 20 YEARS</span></b><span lang="en-SE" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'><br>
</span><span lang="EN" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>BODYCOMBAT® constantly reinvents, remaining the world's top martial
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arts-inspired training program. The group effect motivates your members <br>
and delivers real results. Easy to implement and easy to teach, <br>
it's a knockout success from the first punch.</span><span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'><br>
</span><span lang="en-SE" style="font-size:12.0pt;font-family:MarkOT;color:black"><a href="https://contact.lesmills.com/nordic-bodycombat" rel="noreferrer"><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif'>Read more&gt;&gt;</span></a></span><span lang="en-SE" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3434