Subject: New Realtime Incidents Report
From: Yonyx Team <[email-masked]>
To: <[email-masked]>
Date: Mon, 23 Mar 2020 11:29:32 +0000
List-Id: 7c9d8327afe30e2ddeeb06ab5mc list <7c9d8327afe30e2ddeeb06ab5.252385.list-id.mcsv.net>

New Report added to Yonyx Platform

View this email in your browser (https://mailchi.mp/yonyx/analyticspolicychanges-3474563?e=1c46a80945)
New Realtime Incidents Report

** Check out how users used Yonyx moments ago!
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Dear Customer

We are glad to inform you that we have added an important new report to Yonyx Analytics. This report, called Real-time Incidents, will let you see and download incidents data in real time. Each row of this report shows one Incident, i.e. detailed path traversed by a user through a guide. Download data is limited to a maximum value configured for your account (typically 5,000 Incidents).
The main purpose of this report is to help you get a quick peek at the usage in recent past - e.g. if you want to monitor usage by some new users added earlier in the day, or would like to view usage of some new guides published a couple of days ago. This report does not show any counts. You can obtain counts by downloading filtered incidents data in a CSV format.
You can filter the Incidents by one of following criteria:
* Internal Incidents - Incidents where any Internal user (Agent, Author or Admin) traversed through any guide.
* External Incidents - Incidents where any External user (end customer performing self service) traversed through any guide published for external access.
* Guide - Incidents where a user traversed through a particular guide
* User - Incidents where a specific user traversed through any guide
* Catalog - Incidents where any user traversed through any guide published under a specific catalog
* Line of Business - Incidents where any user traversed through any guide published under a specific line of business.
* Compliments - Incidents where any user traversed through any guide and submitted a compliment.
* Cases - Incidents where any external user traversed through a guide and escalated a trouble ticket.
* Completions - Incidents where an internal user clicked on the "Done" link to mark completion.
* Feedbacks - Incidents where an internal user provided feedback to Author.
* Tasks Pending - Incidents where an Internal user provided feedback to Author that is a pending task for the Author.
* Tasks Resolved - Incidents where an Internal user provided feedback to Author that has been marked "Resolved" by one of the co-authors of the guide.

All other reports previously available under "Analytics" option will continue to be available with reports data updated once a week as before.

If you have any questions, please contact [email-masked] (mailto:[email-masked]?subject=Real-time%20Incidents%20Report)

Team Yonyx

http://www.yonyx.com
Decision tree driven Interactive Guides
RESOURCES:
1. Video Tutorials (https://training.yonyx.com/y/portal/?id=5ccd40c0-2255-11e8-821e-bc764e10d166)
2. Client Reviews (https://www.getapp.com/customer-management-software/a/author-guided-interactive-agi-self-service/reviews/)

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