Subject: New Reply Received - BODYPUMP | Genki Club
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sat, 21 Mar 2020 12:41:32 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  BODYPUMP | Genki Club   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-GB" style='font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>Hi Pritish,
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I got access to the Scheduler and I belive it could be a scheduling error duration is set to 45 min and Y</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style='font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>Type is not selected and the manager said 60 min format so it might be user error, there was no stop and starting of the class right?<br>
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I noticed that there are several classes that she has not selected TYPE what issue could happen when not TYPE is set
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 21 March 2020 13:05<br>
<b>To:</b> Adam Gripenblom &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: BODYPUMP | Genki Club</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Looking at the backend data we can see that the BODYPUMP 108 was scheduled at 5.30AM and ended at 6.10AM. It played exactly 40 mins 42 seconds which is duration of the class. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Could you please confirm what was showing on the external display and the app when this issue occurred? A video or a photo of the app and external display at the time of
 the issue would be helpful to identify what might be causing this.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Looking forward to your reply with the information.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3434" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3434</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 21 Mar at 11:24 PM
<span class="separator">, Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif;color:#404040'>Hi team,
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Could you check the following user &gt; </span><span lang="en-SE" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Calibri Light",sans-serif'>Thursday 19 march BODYPUMP 0530 in the morning ended 35 min in.<br>
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Cheers Ads</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3434