Subject: Re: Arabic Language Test - Mohd shahbaz ALAM
From: Seeta Seeta <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: deeksha <[email-masked]>, HR <[email-masked]>
Date: Sat, 21 Mar 2020 05:15:35 -0700 (MST)

Hi Ashish, 

Shakeeb evalauted the test and he ranked the candidate 5 out of 10. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ashish Dabral" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, March 21, 2020 5:35:11 PM 
Subject: Fwd: Arabic Language Test - Mohd shahbaz ALAM 

Regards, 
Ashish Dabral 

From: "Mohd shahbaz ALAM" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]>, "Deeksha" <[email-masked]> 
Sent: Saturday, March 21, 2020 4:55:11 PM 
Subject: Arabic Language Test - Mohd shahbaz ALAM 

		Foreign Language Screening Test 	Name 	Mohd shahbaz ALAM 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	If I am a worker as a phone order executive in Pizza Hut and I went wrong in placing order . first of all , I will check the details that who is wrong , if I will be wrong ,firstly , I will apologies seriously and will say sorry for the inconvenience caused to you , here I will assured him or her that you will never get such a big mistake , finally, I will correct and replace the order. I will make things to reach as soon as possible . At last I will ask about further assistance after that if customer will get complete satisfaction then I will ask him or her for feedback then call will be disconnect from the customer side. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Mohd Shahbaz alam .My father,s name is Suhail I am from Godda Jharkhand. My father is normally farmer. I have four brothers and four sisters. My mother is house wife .My education background is that I have learned Arabic language from Islamic institute from Lucknow then I have completed my graduation in English from A M U Aligarh in 2019 . I can speak ,read and write Arabic and English both. I have six moth experience with oyo international calling process in both language at Aegis Gurgon . My last working day there was 30 January 2020. My hobbies are indoor game. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين جيد و طيب حينما رجل يقوم العمل المطلوب صحيحا يقال أنت عملت جيد و اماٌ الطيب حينما الرٌجل يعمل العمل با لحسن يقال طيب 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	أريد الؤظيفة فى اللغة العربىة ؤأنا اعلم العربىة.لدينا خبرة و تجربة موجود لستة أشهر فى 
شركة أويو.لنا إستطاعة كيف الكلام يكون بىن العامل والصارف.أنا 
راغب فى العمل.أنا مجتهد فى العمل .أنا أعمل فى الشركة وأظن الشركة لي ونفسى 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	قدسافرت إلى آغرةفى السنة الماضي و رأىت هناك أشياءامختلفة. رأيت هناك الناس يجيؤن من مكان مختلف من بلاد أؤربا.قد رأىت تاج محل بعد أداءالفلؤس و حفظ شاهجهان و أشكر.المنظر كان بهىجاو طىبا.و بعد صلٌيت صلاةالظهرووجهت إلى الخارج و ركبت إلى فتحبور 
.سىيكري ورأيت هناك الحجر الثقيل والغالي و بعد رجعت إلى بيتي