Subject: Resolution time SLA violated - RE: Issues with projector synchronising with app
From: [email-masked]
To: [email-masked]
Date: Sat, 21 Mar 2020 05:05:55 +0000

Hi,  Ticket has not been resolved within the SLA time period. The ticket was due by 06:03 PM TOT today. 
                         Ticket Details:   Subject - RE: Issues with projector synchronising with app  Requestor - [email-masked]  This is an escalation email from Les Mills International https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3424