Subject: Ticket re-opened - [#3427] Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 22:49:05 +0000

Hi Pritish Nandi,  Ticket “#3427 – Virtual App Support - Les Mills” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3427 to view the ticket.  Ticket comment   Thank you for your help! 

 
  
 On Thu, Mar 19, 2020 at 2:47 PM Les Mills International <[email-masked]> wrote: 

	 
 Hi Sue, 
 ​ 
 Thank you for reaching out to us today. ​  We are the support group for the Les Mills Virtual App. It looks like you are looking for support with the Les Mills On Demand App or Releases APP.  For On-Demand support, please email [email-masked]. Or, for Releases APP, please contact your local Les Mills office who are equipped to help you.  If you need help with the Les Mills Virtual app, please share your Virtual username for the club which would be 6 digits followed by @lesmillsvirtual.com ( Example - [email-masked]) ​ You may check it directly via your Virtual Scheduler under 'Settings' > 'Club Preferences'. You can also find your username in the Virtual App. Please follow the steps below. 1.Unlock the padlock to the top right of the App 2.Navigate to SETTINGS 3. The username is to the left under 'Account' We will leave this ticket open for another 48 hours in case you need further assistance.  Thank you,  AJ Customer Services Les Mills Virtual App 
 
 Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3427

 
             
              On
              Fri, 20 Mar at  9:33 AM
              ,  Sue Dailey <[email-masked]>  wrote:
               
 Submitted data 
 The following data was submitted. 

Field name
Submitted data

Email address
 [email-masked] 

your name
 Sue dailey 

country
 United States 

zipPostal
 81507 

state
 CO 

Text box
 Can’t connect to my roku. Am not receiving an e am to let me activate. Have checked spam and junk. Tried this multiple times 

Question
 I need technical support 

Customer
 Yes 

Username
 Shropshiresue1963 

Phone
 9707120017 

Comments
 I can not connect to roku. Am not receiving e mail to activate. Have checked in box and spam multiple times and tried it multiple times 

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