Subject: New Reply Received - Virtual App Support - Les Mills
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 22:49:05 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual App Support - Les Mills  Ticket comment <div>Thank you for your help!</div>
<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Mar 19, 2020 at 2:47 PM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
	<div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
<div dir="ltr">Hi Sue,</div>
<div dir="ltr">​</div>
<div dir="ltr">Thank you for reaching out to us today. ​<br><br>We are the support group for the Les Mills Virtual App. It looks like you are looking for support with the Les Mills On Demand App or Releases APP.<br><br>For On-Demand support, please email <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>. Or, for Releases APP, please contact your local Les Mills office who are equipped to help you.<br><br>If you need help with the Les Mills Virtual app, please share your Virtual username for the club which would be 6 digits followed by @<a href="http://lesmillsvirtual.com" target="_blank" rel="noreferrer">lesmillsvirtual.com</a> ( Example - <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>)<br>​<br>You may check it directly via your Virtual Scheduler under 'Settings' &gt; 'Club Preferences'.<br>You can also find your username in the Virtual App. Please follow the steps below.<br>1.Unlock the padlock to the top right of the App<br>2.Navigate to SETTINGS<br>3. The username is to the left under 'Account'<br>We will leave this ticket open for another 48 hours in case you need further assistance.<br><br>Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3427" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3427</a>
</div>
<div dir="ltr"><div><br></div></div>
<div>
            <blockquote>
              On
              Fri, 20 Mar at  9:33 AM
              <span>,  Sue Dailey &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif;font-size:13px">
<h2>Submitted data</h2>
<div>The following data was submitted.</div>
<div><table>
<thead><tr>
<th>Field name</th>
<th>Submitted data</th>
</tr></thead>
<tbody>
<tr>
<th>Email address</th>
<td><a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a></td>
</tr>
<tr>
<th>your name</th>
<td dir="ltr">Sue dailey</td>
</tr>
<tr>
<th>country</th>
<td>United States</td>
</tr>
<tr>
<th>zipPostal</th>
<td>81507</td>
</tr>
<tr>
<th>state</th>
<td>CO</td>
</tr>
<tr>
<th>Text box</th>
<td>Can’t connect to my roku. Am not receiving an e am to let me activate. Have checked spam and junk. Tried this multiple times</td>
</tr>
<tr>
<th>Question</th>
<td>I need technical support</td>
</tr>
<tr>
<th>Customer</th>
<td>Yes</td>
</tr>
<tr>
<th>Username</th>
<td>Shropshiresue1963</td>
</tr>
<tr>
<th>Phone</th>
<td dir="ltr">9707120017</td>
</tr>
<tr>
<th>Comments</th>
<td>I can not connect to roku. Am not receiving e mail to activate. Have checked in box and spam multiple times and tried it multiple times</td>
</tr>
<tr>
<th>utm_source</th>
<td></td>
</tr>
<tr>
<th>utm_campaign</th>
<td></td>
</tr>
<tr>
<th>utm_medium</th>
<td></td>
</tr>
<tr>
<th>utm_code</th>
<td></td>
</tr>
<tr>
<th>Last_Name</th>
<td></td>
</tr>
</tbody>
</table></div>
<div><img src="https://u6876362.ct.sendgrid.net/wf/open?upn=r3XecG9Oeir8G6iSrKDq5JRPkH0CFsrEeuRlqoo76keFr743w5lz-2FzxUzmsWhHIYL-2BtMq2f8iI1oJZKegggCfPbakj956SDJKOOa2hS92q-2FeGo29GkSusdObuEqZYoYk0w38kGNvVu5AHjmTWuiVN1xFQVNZGyNrYEMnWNmR6OTbqDM-2B9Kxp5p11mIjxxIuVnrY7ntv8uTdg3xoEW6zWlUMYO1lcRA0-2Bt7J5ChBG472LBGpMaJe1bQHWpIX-2BYUXw6zvsZY7q-2F1nuZwX7aDvQVw-3D-3D" alt="" width="1" height="1" style="height:1px!important;width:1px!important;border-width:0px!important;padding:0px!important"></div>
</div>
            </span>
</blockquote>
           </div>
</div>

	

</div></blockquote>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3427