Subject: New Reply Received - question
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 19 Mar 2020 22:21:38 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  question  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Got it – missed inserting the time because it’s only one 30 minute format…………..thankyou!!</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">
<b><span style='font-size:18.0pt;font-family:"Freestyle Script";color:black'>     
</span></b><b><span style='font-size:11.0pt;font-family:"Freestyle Script";color:black'></span></b>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:14.0pt;font-family:"Freestyle Script";color:#1F497D'>       Health and Happiness Always!</span></div>
<div></div>
<div></div>
<table class="MsoNormalTable" border="0" cellpadding="0" width="1276" style="width:957.0pt;margin-left:15.0pt">
<tbody>
<tr style="height:33.75pt">
<td style="padding:.75pt .75pt .75pt .75pt;height:33.75pt">
<div class="MsoNormal" style="mso-margin-top-alt:30.0pt;margin-right:0in;margin-bottom:22.5pt;margin-left:0in">
<a href="http://ymcagwc.org/" rel="noreferrer"><span style="text-decoration:none"><img width="90" height="75" id="_x0000_i1028" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjExMTk3MjksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.sybxKeYwkM7fHCP7mK3RZurDbwFGlvOdxNJZFA-5Zi4" alt="Description: YMCA logo"></span></a><span style="color:#636466"></span>
</div>
<div></div>
<div></div>
</td>
<td width="1437" style="width:1077.75pt;padding:.75pt .75pt .75pt .75pt;height:33.75pt">
<div class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">
<b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>Senior Director | CHASCO and Hutto Family YMCA’s</span><span style="color:#636466"><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b>[email-masked]</span><span style="color:#636466"><br>
</span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'><a href="http://ymcagwc.org/" rel="noreferrer"><b><span style="color:#ED1C24;text-decoration:none">ymcagwc.org</span></b></a> | The Y. So Much More™</span><span style="color:#636466"></span>
</div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'></span></b></div>
</div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Les Mills International [mailto:[email-masked]]
<br>
<b>Sent:</b> Thursday, March 19, 2020 5:09 PM<br>
<b>To:</b> Terian Szymczak<br>
<b>Subject:</b> Re: question</span>
</div>
<div></div>
<div></div>

<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div style="border:dotted #003333 1.0pt;padding:2.0pt 2.0pt 2.0pt 2.0pt">
<div>
<div class="MsoNormal" style="background:lightyellow"><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
 know the content is safe.</span></b></div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal" align="center" style="text-align:center">
<hr align="center">
</div>
<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Terian,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for the screenshot - the 'Skip' button can't be clicked for a class that has already taken place, or where the scheduled class has a blank field. For example, in your
 screenshot, the 'Type' field is blank.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Here's a screenshot of the Saturday 11:00am TRIP class scheduled in the Chasco Cycle studio - it's an upcoming class, and all the fields are filled out, so the 'Skip' button works:</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><img id="_x0000_i1026" src="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fattachment.freshdesk.com%2finline%2fattachment%3ftoken%3deyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjExMTkyNTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.v-ac8Tma6_Q9sKmzj1ce6ZaZgRSkEcdGjNyKsUOyM0w&amp;c=E,1,wNs9ac6QGDb5-dEUEAwweDDERH-5HseFXyzJlHoU_Xn0TGLjzvV_aoj0MNN6-r3G1sSccumC6aK_f9N6zgBJl-uEr7v7_crNPhVLwgIawjHGFG5LZ_N0kfRu_W8,&amp;typo=1"></span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I hope this makes sense - please let us know if there's anything we can help with further. We'll keep this ticket open for another couple of days.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you,<br>
<br>
AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3428&amp;c=E,1,uEt7id-sypZmqcXTG1aJZ0uiVGCD00k8HP1I7dWl1BSG0E2XGmYzkpZQ9jXASBHCMUWGczO7oGL-mv9GUdO1renr1ZgoVlGFfgk5FOEyGwI7DNg,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3428</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Fri, 20 Mar at 10:43 AM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Terian,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to us today. Could you share a screenshot of the issue so we can troubleshoot further, please?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you,<br>
<br>
AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3428&amp;c=E,1,sZXqEeTFSfi4v5RzlLeD_JsQ9vO6o-iLLUtYv2pCPeIfkRpR6LoCXUj-xKTg-KY5xtlbo6caFJvv9QRXdlQgu-a_K0isNyBmvg2xkgML9u2FRnYrkPrz&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3428</a> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Fri, 20 Mar at 10:22 AM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi!  How come some of the classes on my scheduler do not show the “skip” button.  It seems random but does it have anything to do with the way that I put them in?</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I am editing my schedule as we are closed due to Covid19 but don’t want to erase classes that have to be put back in again.    </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<b><span style='font-size:18.0pt;font-family:"Freestyle Script";color:black'>     
</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:14.0pt;font-family:"Freestyle Script"'>       Health and Happiness Always!</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<table class="MsoNormalTable" border="0" cellpadding="0" width="1276" style="width:957.0pt;margin-left:15.0pt">
<tbody>
<tr style="height:33.75pt">
<td style="padding:.75pt .75pt .75pt .75pt;height:33.75pt">
<div style="margin-top:30.0pt;margin-bottom:22.5pt">
<div class="MsoNormal"><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fymcagwc.org%2f&amp;c=E,1,I4Wur9kSDo7TBRCURcEvU74dZmsfLSllHULzRt6-NGsAf-tNhYY_UIh9zhzSIqanRPQNOMlRyd9J8xQ5N9gPA5jByW3uFApCVLgtS7dWH-qf_Y_XYPj9&amp;typo=1" rel="noreferrer"><span style="text-decoration:none"><img width="90" height="75" id="Picture_x0020_1" src="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fattachment.freshdesk.com%2finline%2fattachment%3ftoken%3deyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjExMTc1OTcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.VdDfoU5i5fE0lkBDZznOei66k0UpoVne7pxD4bR4O78&amp;c=E,1,mbTq26L39GsGq36lclA0IaiMRy_UxnmwKTUeVOyQbqCUEpCS9yHpB9ZU_FQt5KS2TXD4ed5jYvQbq4WgMZE-8KXmpXGIE0RcTdixcMm8jdNviQuCS9YCNBFY&amp;typo=1" alt="Description: YMCA logo"></span></a></div>
<div></div>
<div></div>
</div>
</td>
<td width="1437" style="width:1077.75pt;padding:.75pt .75pt .75pt .75pt;height:33.75pt">
<div style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>Senior Director | CHASCO and Hutto Family YMCA’s</span><span style="color:#636466"><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b>[email-masked]</span><span style="color:#636466"><br>
</span><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'><a href="https://linkprotect.cudasvc.com/url?a=http%3a%2f%2fymcagwc.org%2f&amp;c=E,1,LO0D6N4SzlCQkpGE_ZE5DXG5odzf3KWjiSoe-ltK6E_J2Az7r69imRxgjHqwkp23j5pPpppKOGl-UNKWS9_wdE1AjsUCKfwUKqiwBexvUT0FaL6YnscnXxtDTshb&amp;typo=1" rel="noreferrer"><b><span style="color:#ED1C24;text-decoration:none">ymcagwc.org</span></b></a> |
 The Y. So Much More™</span> </div>
<div></div>
<div></div>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>3428:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3428