Subject: New Reply Received - No video on external display
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 20:10:04 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  No video on external display  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-size:large">Thanks, AJ. I've informed Robert and Amye of this. </div>
<div class="gmail_default" style="font-size:large"><br></div>
<div class="gmail_default" style="font-size:large">Jake</div>
<div class="gmail_default" style="font-size:large"><br></div>
<div class="gmail_default" style="font-size:large"><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, Mar 18, 2020 at 2:42 PM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi Jake,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Please review the attached service agreement with Robert - per the attached agreement, DAC only licenses 5 Virtual programs (the 5 programs that are shown in the app screenshot): BODYPUMP, CXWORX, BODYFLOW, RPM, and SPRINT.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Robert may want to contact Jinda to upgrade if he wants access to GRIT or BODYCOMBAT. BODYJAM isn't available as a Virtual program.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Please let us know how it goes.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App<br>
</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416</a>
</div>
<div dir="ltr"><div><br></div></div>
<div>
            <blockquote>
              On
              Thu, 19 Mar at  8:22 AM
              <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi Jake,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">FYI, the club already has BodyCombat and BodyPump as seen in the screenshot you sent me.</div>
<div><br></div>
<div dir="ltr">Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App<br>
</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416</a>
</div>
<div dir="ltr"><div><br></div></div>
<div>
            <blockquote>
              On
              Thu, 19 Mar at  8:18 AM
              <span>,  Les Mills International &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi Jake,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">The program list pulls from all available programs for the account, so Robert would want to get in touch with his Les Mills Customer Experience Manager to check that his account includes BodyCombat, BodyPump, BodyJam, and Grit. If these aren't enabled yet on the account, they won't show up in the iPad.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">I'm escalating this from my end as well, so between Robert and myself, we should have an answer asap.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App<br>
</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416</a>
</div>
<div dir="ltr"><div><br></div></div>
<div>
            <blockquote>
              On
              Thu, 19 Mar at  7:56 AM
              <span>,  Jake Mitchell &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div dir="ltr">
<div class="gmail_default" style="font-size:large">I can call you in about 30 minutes although when I tried earlier I got a "all circuits are busy" error and it wouldn't go through.</div>
<div class="gmail_default" style="font-size:large"><br></div>
<div class="gmail_default" style="font-size:large">Yes, I know those 5 programs will play, but what about the ones not listed in that group that Robert says he paid for, such as BodyCombat, BodyPump, BodyJam, and Grit? In their account they show too be "Active" and they are able to schedule them. They just aren't downloading. Does that make sense? </div>
<div class="gmail_default" style="font-size:large"><br></div>
<div class="gmail_default" style="font-size:large">Jake</div>
<div class="gmail_default" style="font-size:large"><br></div>
<div class="gmail_default" style="font-size:large"><br></div>
<div class="gmail_default" style="font-size:large"><br></div>
<div class="gmail_default" style="font-size:large"><br></div>
<div class="gmail_default" style="font-size:large"><br></div>
<div class="gmail_default" style="font-size:large"><br></div>
<div class="gmail_default" style="font-size:large"><br></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div><blockquote>
<div>On Wed, Mar 18, 2020 at 1:48 PM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
	<div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
<div dir="ltr">Hi Jake,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for the pic - none of these programs are grayed out, so these should play. Programs that are not listed here will neither download not play.</div>
<div dir="ltr">​</div>
<div dir="ltr">I tried calling you, but the call didn't go thru again. Could you give me a call at 312-818-2271, please?</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App<br>
</div>
<div dir="ltr">
<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416</a>
</div>
<div dir="ltr"><div><br></div></div>
<div>
            
           </div>
</div>

	

</div></blockquote>
</blockquote></div>
            </span>
</blockquote>
           </div>
</div>
            </span>
</blockquote>
           </div>
</div>
            </span>
</blockquote>
           </div>
</div>

	

</div></blockquote>
</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416