Subject: New Reply Received - No video on external display
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 18:56:55 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  No video on external display  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-size:large">I can call you in about 30 minutes although when I tried earlier I got a "all circuits are busy" error and it wouldn't go through.</div>
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<div class="gmail_default" style="font-size:large">Yes, I know those 5 programs will play, but what about the ones not listed in that group that Robert says he paid for, such as BodyCombat, BodyPump, BodyJam, and Grit? In their account they show too be "Active" and they are able to schedule them. They just aren't downloading. Does that make sense? </div>
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<div class="gmail_default" style="font-size:large">Jake</div>
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<div>On Wed, Mar 18, 2020 at 1:48 PM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jake,</div>
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<div dir="ltr">Thank you for the pic - none of these programs are grayed out, so these should play. Programs that are not listed here will neither download not play.</div>
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<div dir="ltr">I tried calling you, but the call didn't go thru again. Could you give me a call at 312-818-2271, please?</div>
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<div dir="ltr">Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App<br>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416</a>
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              On
              Thu, 19 Mar at  7:42 AM
              <span>,  Jake Mitchell &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div class="gmail_default" style="font-size:large">AJ, here is the pic you requested. Any classes from programmes not included here will not play. They don't have the little play icon on class thumbnail in the scheduler either. </div>
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<br><div class="gmail_chip gmail_drive_chip" style="width:396px;height:18px;max-height:18px;background-color:rgb(245,245,245);padding:5px;color:rgb(34,34,34);font-family:arial;font-style:normal;font-weight:bold;font-size:13px;border:1px solid rgb(221,221,221);line-height:1"><a href="https://drive.google.com/file/d/129DsbXasCA6WIXdc7HI-U8IHGkCu9KUC/view?usp=drive_web" style="display:inline-block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;text-decoration:none;padding:1px 0px;border:none;width:100%" rel="noreferrer" target="_blank"><img style="vertical-align: bottom; border: none" src="https://drive-thirdparty.googleusercontent.com/16/type/image/jpeg"> <span dir="ltr" style="color:rgb(17,85,204);text-decoration:none;vertical-align:bottom">4491734783842665293.jpg</span></a></div>
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<div>On Wed, Mar 18, 2020 at 11:52 AM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jake,</div>
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<div dir="ltr">Can you send us a screenshot of the programs in the app, please?</div>
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<div dir="ltr">Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App<br>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416</a>
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              On
              Thu, 19 Mar at  5:45 AM
              <span>,  Jake Mitchell &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
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<div class="gmail_default" style="font-size:large">AJ, I have figured out what is wrong with Studio 2 at DAC. When I went into Settings on the app and into Programmes it shows only 5 categories of classes, instead of them all that show "active" in our account. So if we schedule BodyWorks or anything that isn't in the 5 they won't download, won't play.</div>
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<div class="gmail_default" style="font-size:large">Jake</div>
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<div>On Tue, Mar 17, 2020 at 2:16 PM Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Jake,</div>
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<div dir="ltr">I've tried calling 9016268967 a couple of times, but each time there was no answer.</div>
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<div dir="ltr">Spinning circles mean those classes are still downloading. Since the app was deleted, this also deletes the content, so your content is now downloading. You can monitor the progress of the downloads by unlocking the padlock in the top right in the app, and navigating to 'Settings &gt; Manage Downloads'.</div>
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<div dir="ltr">In order to maximize the download ETC, please review the steps here:</div>
<div dir="ltr"><a href="https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000054280?lang=en" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/a/solutions/articles/36000054280?lang=en</a></div>
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<div dir="ltr">It can take some time for any changes in the Scheduler to reflect in the timetable in the app.</div>
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<div dir="ltr">Please let us know how it goes.</div>
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<div dir="ltr">Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App<br>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416</a>
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