Subject: Ticket re-opened - [#3419] RE: Virtual classes
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 11:50:24 +0000

Hi Pritish Nandi,  Ticket “#3419 – RE: Virtual classes” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3419 to view the ticket.  Ticket comment   
Hi Nathan 
 
Yes that is our username 
 
Dan  

  
  
 From: Les Mills International <[email-masked]> 
Sent: 18 March 2020 11:42 
To: [email-masked] <[email-masked]> 
Cc: [email-masked] <[email-masked]> 
Subject: Re: RE: Virtual classes

 

 Hi Dan, 
 ​ 
 
 ​Thank you for reaching out to us.  
 ​ 
 
 Could you please confirm that your username is 
[email-masked] to troubleshoot further? 

 
 Your username can be found in your on-boarding email sent by your Customer Experience Manager.  It can also be found within the Virtual Scheduling tool by navigating to ‘Settings’ and then ‘Club Preferences’ (see image below)  

 
  
 ​Once we have the information we would be able to assist you.  

 
 ​Warm Regards, 
​Nathan 
Customer Services 
Les Mills Virtual App 
 
 ​ 
 Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3419

 

 
 
 On Wed, 18 Mar at 11:55 PM 
, Danielle Dunn <[email-masked]> wrote:
 
 Hi Dan, 

  

 I have copied in the virtual support desk so they can have a look into this for you. 

  

 Thank you 

  

 

 

 

 

 

 

 

 
 
Danielle Dunn​

 

 
  |  

 
 
 Customer Support – Operations 

 

 

 

 

 
 Les Mills UK 

 
 
  |  

 
 
 [email-masked] 

 

 

 

 
 www.lesmills.com/uk 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

   

 
 
From: Dan Morris <[email-masked]>
 
Sent: 18 March 2020 10:52 
To: Danielle Dunn <[email-masked]> 
Subject: Virtual classes  

 

   

 Hi Danielle, 
 
We trialed a few virtual classes for the first time yesterday evening and all launched fine and worked perfectly apart from our 6pm BODYPUMP classes was showing on the iPad as playing however nothing on the projector. 
 
Maybe a glitch in that specific class? 
 
Dan