Subject: New Reply Received - Classes stopping and starting from first
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 18 Mar 2020 00:38:31 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Classes stopping and starting from first  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi Tracey,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">I have spoken to Mark Newing and have asked Compact IT send a variation quote to set up the correct parts that are missing in the AV design.
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">I am waiting on a reply and will update you following their response. I hope that is ok or we can discuss this over the phone if you like.
</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style="font-size:11.5pt;color:#212121"><br>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email [email-masked]</span><span style='font-family:"Tahoma",sans-serif'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style="font-size:12.0pt;color:#212121">Please note, my standard office hours are: Mondays – Fridays 9pm – 5pm</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'>
</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style="font-size:12.0pt;color:#212121"><a href="https://www.lesmills.com.au/campaign/bodycombat-reinvented" title="https://www.lesmills.com.au/campaign/bodycombat-reinvented" rel="noreferrer"><span style="color:purple">Be
 #invincible with the world’s top martial arts-inspired workout. #BODYCOMBAT</span></a></span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'><img width="599" height="128" style="width:6.2395in;height:1.3333in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjA5MjIwOTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.7pDFjP3dz-HfwTXWK9wMTUbowWztmKXgIJGR75Yob1k" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid59d22b62-1618-4990-a43d-65eb99e112a5"></span></div>
<div></div>
<div></div>
<div class="MsoNormal" style="background:white"><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal" style="background:white">
<span style="color:black;background:#FDFDFD">The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive
 this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS
 SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span style="font-size:12.0pt;color:black"></span></b></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Wednesday, 18 March 2020 at 10:35 AM<br>
<b>To: </b>"[email-masked]" &lt;[email-masked]&gt;<br>
<b>Cc: </b>Scott Lambert &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;,
 "[email-masked]" &lt;[email-masked]&gt;, Greg Cartagena &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, Hylton Drake &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;,
 "[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Classes stopping and starting from first</span>
</div>
<div></div>
<div></div>

<div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Tracy,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for letting us know. We'll let Greg continue to take point on getting you back up and running asap.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Best Regards,<br>
<br>
AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242</a></span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span></div>
<div> </div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Wed, 18 Mar at 1:25 PM
<span class="separator">, Tracey Sutherland &lt;[email-masked]&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>HI AJ,<br>
<br>
yes, we are just waiting on a quote from Les Mills for corrective work.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Tracey</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Les Mills International &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, 18 March 2020 11:23 AM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; Amanda Bianco &lt;[email-masked]&gt;; Emma Robertson &lt;[email-masked]&gt;; Mark Newing &lt;[email-masked]&gt;; [email-masked]; [email-masked]; [email-masked];
 [email-masked]; Tracey Sutherland &lt;[email-masked]&gt;; Geelong City &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Classes stopping and starting from first</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">Hi Tracy,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">We're just following up with you - since Greg is managing AV support in Australia and is troubleshooting any setup issues, we'll go ahead and close this ticket for now.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">​</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">Please reach out to us if there's anything else we can help you with.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">Thank you,<br>
<br>
AJ<br>
Customer Services<br>
Les Mills Virtual App</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">On Fri, 13 Mar at 2:06 PM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
</span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">Hi Greg and Tracey,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">We hope you are doing well.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">We have checked our backend data about RPM at 7:00 pm last night, the class was a scheduled class. It was not On Demand class.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">We can see that class played on time, however, after 5 min there was an AV disconnection which again points to an issue with the AV setup.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">Kindly, please let us know once you provide the equipment which we recommended.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">We hope to hear from you and if you have additional questions, please do not hesitate to contact us. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242</a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica">On Fri, 13 Mar at 12:19 PM
<span class="separator">, Greg Cartagena &lt;[email-masked]&gt; wrote: </span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
<div>
<div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">Hi Tracey,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">I assume Suchita selected an On Demand class at 7pm and it was not a scheduled class. Is that correct? I have learned that if the class selected was by On Demand then this
 could have been due to the required EDID part not being installed and connected.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">Here is a link to the Les Mills Support FAQ’s for the team:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">Re: AV Equipment
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">I have contacted Andrew from Contract IT to discuss what has been reported as interruptions and glitches by the club in view of these occurrences being AV equipment related.
 There are missing parts from the iPad Pro connectivity set up designed as the playback system that were discussed with Compact IT during the pre-install set up. Andrew admitted that they used an alternative part instead of the Apple USB-A Ethernet adaptor
 and left out the Kramer FC69 EDID with audio embedder parts, so they were not installed. Now even though the AV system was designed as a working AV system for audio video playback, Les Mills Virtual has specified that all parts are required and only genuine
 Apple parts/adaptors are to be used with the Kramer EDID for specific purposes as part of a stable and consistent working content playback system.
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">Andrew from Compact IT has not replied to my email yet, and I have asked him if he can specify in a quotation, what is required to supply, install and test the playback system
 with all required parts. Once that is done Helpdesk can best diagnose and troubleshoot properly knowing that the AV system is complete and connected according to the Les Mills Virtual App AV equipment design specifications.
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.0pt;font-family:Helvetica">Our customer service team will follow up on this report by Suchita for yesterday at 19:00. Please let me know a time for me to call you and discuss next steps with you in
 regards to the missing AV equipment parts mentioned. </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style="font-size:11.5pt;font-family:Helvetica;color:#212121"><br>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style="font-size:10.0pt;font-family:Helvetica">
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style="font-size:10.0pt;font-family:Helvetica">
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email [email-masked]</span><span style="font-size:10.0pt;font-family:Helvetica">
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:12.0pt;font-family:Helvetica;color:#212121">Please note, my standard office hours are: Mondays – Fridays 9pm – 5pm</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'>
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:12.0pt;font-family:Helvetica;color:#212121"><a href="https://www.lesmills.com.au/campaign/bodycombat-reinvented" title="https://www.lesmills.com.au/campaign/bodycombat-reinvented" rel="noreferrer"><span style="color:purple">Be
 #invincible with the world’s top martial arts-inspired workout. #BODYCOMBAT</span></a></span><span style="font-size:10.0pt;font-family:Helvetica">
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'><img width="599" height="128" style="width:6.2395in;height:1.3333in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjA1Nzk0NTksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.W2lqpriID83AFJ7xPQOBo6QLmlrYfg_sPpLF2JX8xHg" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid59d22b62-1618-4990-a43d-65eb99e112a5"></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal" style="background:white">
<span style="font-size:10.0pt;font-family:Helvetica;color:black;background:#FDFDFD">The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks
 is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES
 MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style="font-size:10.0pt;font-family:Helvetica">
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
<div>
<div>
<div class="MsoNormal">
<span style="font-size:10.0pt;font-family:Helvetica"> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
<div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"Times New Roman",serif;color:white'>3242:859387</span><span style="font-size:10.0pt;font-family:Helvetica">
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
</div>
<div></div>
<div></div>
</div>
</div>
</blockquote>
</div>
</blockquote>
</div>
</div>
<div class="MsoNormal">
<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3242:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
</span>
</div>
<div></div>
<div></div>
</div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242