Subject: Assigned to Group - No video on external display
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Tue, 17 Mar 2020 23:23:52 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  No video on external display This is my 2nd studio to set up. The first one went great. The 2nd config seem to go well - configured ipad, installed app, downloaded content, and the app shows the timetable perfectly on the screen. However, when I start the app the external screen goes black - no video, no audio. I've tried 3 different HDMI cables and 2 different displays - a projector with a long HDMI cable, and a TV with a short 6-ft HDMI cable. The timetable stays on the ipad display, but the external display remains black and quiet. When the Les MIlls app is NOT running, the external display shows picture and sound.  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416