Subject: Note Added - [#3416] No video on external display
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 17 Mar 2020 21:23:12 +0000

Hi ,    Charlotte Jansen added a note and wants you to have a look.   Ticket URL:  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3416    Subject:  No video on external display   Requester: Jake Mitchell    Note Content:   <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px">
<div dir="ltr">AJ, I need to be notified when a ticket goes above 5 responses please.  A video of the issue might have helped here.</div>
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<div dir="ltr">Also, an EDID stabilises playback and prevents re-starting, when the App is connected to a desktop monitor or tv screen it should work fine (as it does in your office, without an EDID). Often AV providers will take the ipad home to do some testing, they do not need an EDID to test the system, only an adapter and HDMI cable connected to a monitor</div>
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