Subject: Re: New Review & Feedback Format
From: Ashish Dabral <[email-masked]>
To: Julien Cartwright <[email-masked]>
Cc: Deeksha <[email-masked]>, Christopher Ngo <[email-masked]>, saurabh <[email-masked]>
Date: Tue, 17 Mar 2020 03:08:38 -0700 (MST)

Hi Julien, 

Here is the meeting link for today 

https://zoom.us/j/443162550 

Regards, 
Ashish Dabral 

From: "Ashish Dabral" <[email-masked]> 
To: "Julien Cartwright" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Christopher Ngo" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, March 16, 2020 1:11:06 PM 
Subject: Re: New Review & Feedback Format 

Hi Julien, 

Here are the link and rest details for Today 's call. 

Time: Mar 16, 2020 05:00 PM India 

Join Zoom Meeting 
https://zoom.us/j/223640659 

Meeting ID: 223 640 659 

Regards, 
Ashish Dabral 

From: "Julien Cartwright" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]> 
Cc: "Deeksha" <[email-masked]>, "Christopher Ngo" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, March 9, 2020 2:41:38 PM 
Subject: Re: New Review & Feedback Format 

Thanks! 

On Sat, 7 Mar 2020 at 14:35, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Julien, 

Here are the link and rest details for Monday 's call. 

Time: Mar 9, 2020 05:00 PM India 

Join Zoom Meeting 
[ https://zoom.us/j/911762966 | https://zoom.us/j/911762966 ] 

Meeting ID: 911 762 966 

Regards, 
Ashish Dabral 

From: "Julien Cartwright" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Christopher Ngo" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, March 2, 2020 5:23:05 PM 
Subject: Re: New Review & Feedback Format 

Hello Team! 
Here are the slides from today's meeting: [ https://docs.google.com/presentation/d/18CLKJ1qA4kZPd6yynjShTmp16lF-VycR5iUona37DdI/edit#slide=id.g7e4dd4a99f_0_0 | Click Here ] 

Just a reminder that the key focus for this week is: 
- Social Media 
- Spelling (+ attention to detail) 
- Image Selection 

Everyone ended the month with <10% send-backs, so that's great! 

NB: on 10th March, Holi is being celebrated so it is likely that many team members will be off. Ashish will provide further details on staffing when the full availability list is in order. 

Thanks for the hard work team! 

On Mon, 24 Feb 2020 at 12:18, Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hello again! 
Here is a reminder of the notes from today's meeting! 

- Ingrid to provide a video of how to use the Instagram Image Downloaders 
- Julien to build a page on Indian venues to demonstrate how to find India specific images, etc. 

- LSM to fully review these sections of the KH: [ https://ueniknowledgehub.home.blog/service-formatting/ | Service Formatting ] , [ https://ueniknowledgehub.home.blog/social-links/ | Social Media ] , [ https://ueniknowledgehub.home.blog/image-selection/ | Image Selection ] . 

Here are the [ https://docs.google.com/presentation/d/18CLKJ1qA4kZPd6yynjShTmp16lF-VycR5iUona37DdI/edit#slide=id.g6fe076251e_0_0 | SLIDES ] . 

If you could please share the Zoom link for next week at the same time, that would be great. 

Many thanks! 

On Thu, 20 Feb 2020 at 14:49, Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

noted, speak to you then! 

On Thu, 20 Feb 2020 at 13:55, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Julien, 

Here are the link and rest details for Monday's call. 

Time: Feb 24, 2020 05:00 PM India 

Join Zoom Meeting 
[ https://zoom.us/j/616948375 | https://zoom.us/j/616948375 ] 

Meeting ID: 616 948 375 

Regards, 
Ashish Dabral 

From: "Julien Cartwright" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Christopher Ngo" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, February 20, 2020 5:11:39 PM 
Subject: Re: New Review & Feedback Format 

Hello, 
Just realised I hadn't sent the notes from this week's meeting! 

Here are the [ https://docs.google.com/presentation/d/18CLKJ1qA4kZPd6yynjShTmp16lF-VycR5iUona37DdI/edit?usp=sharing | Slides ] . 

Key takeaways this week 

Negative 
- SEO section needed review as there were many errors (Deeksha to review with individuals) 
- Image selection tended to be poor 
- Service formatting was also a key issue 

Positive 
- Performance from a month ago has improved greatly (+826 Builds, -11% send-back rate) AMAZING JOB TEAM! 

Updates 
Since Monday we have added new content to tackle this, as per updates: 
- [ https://ueniknowledgehub.home.blog/image-selection/ | Image Selection ] 
- [ https://ueniknowledgehub.home.blog/service-formatting/ | Service Formatting ] 
For more updates, click [ https://ueniknowledgehub.home.blog/freelance-updates/ | HERE ] 

Looking forward to the link for the next meeting on Monday at the same hour. 

Let me know if you have any questions! 

On Fri, 14 Feb 2020 at 11:19, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Julien, 

Here are the link and rest details for Monday's meeting. 

Time: Feb 17, 2020 05:00 PM India 

Join Zoom Meeting 
[ https://zoom.us/j/628702457 | https://zoom.us/j/628702457 ] 

Meeting ID: 628 702 457 

Regards, 
Ashish Dabral 

From: "Julien Cartwright" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] >, "Christopher Ngo" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 14, 2020 4:44:31 PM 
Subject: Re: New Review & Feedback Format 

Hiya, 
Just to confirm, we can repeat the session at the same time, but on Monday on this occasion. 

Best, 

On Wed, 12 Feb 2020 at 12:36, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hello Julien, 

Thank you for taking time out to hold this session. The team indeed found it very useful. 

I will ask Ashish to schedule another session for next week and update you. 

Thanks again 

Regards, 
Deeksha 

From: Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 11 February 2020 at 10:58 PM 
To: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Christopher Ngo < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: New Review & Feedback Format 

Hi All! 

Thanks again to Ashish for allowing me to take time from the agents. 

I wanted to summarise the meeting and the actions taken: 

- I spoke to each agent individually on 2 topics: the Knowledge Hub, their build spot check results 

- Agents were able to ask questions on these two points, and regarding operational doubts they had (what to do in this case, etc.) 

- After the conversations, I send direct messages to each agent via Slack to provide them with links that best served their needs (see below): 

Expectations: 

- LSM agents to individually review their resources & feedback. 
- LSM agents to check the Knowledge Hub each day at the start of their shift for any new updates. 
- LSM agents to feel and be comfortable in browsing through the knowledge hub if they have any doubts. 

Let's do the same thing again, at the same time, on Monday next week. 

Thanks again 

On Tue, 4 Feb 2020 at 15:32, Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Thanks! 

On Tue, 4 Feb 2020 at 15:26, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Julien, 

Here are the link and rest details for Tuesday's call. 

Time: Feb 11, 2020 05:00 PM India 

Join Zoom Meeting 
[ https://zoom.us/j/452867680 | https://zoom.us/j/452867680 ] 

Meeting ID: 452 867 680 

Regards, 
Ashish Dabral 

From: "Deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Julien Cartwright" < [ mailto:[email-masked] | [email-masked] ] >, "Ashish Dabral" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Christopher Ngo" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, February 4, 2020 8:51:18 PM 
Subject: Re: New Review & Feedback Format 

Hello Julien, 

This is noted. Ashish will coordinate with you for the calls and will share a link. 

Regards, 
Deeksha 

From: Julien Cartwright < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 4 February 2020 at 7:59 PM 
To: Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Christopher Ngo < [ mailto:[email-masked] | [email-masked] ] >, Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New Review & Feedback Format 

Hello, 

As previously spoken on WhatsApp, I would like to begin a new process for feedback starting next week (Tuesday). 

Below is the plan outline: 

5 to 6 pm IST (11:30-12:30 GMT) --> Julien to speak to (via video call) and give feedback to individual agents on: 
- Spotcheck review & feedback 
- Knowledge Hub walkthrough 
- Answering agent's questions 
- Clarifying individual targets 

Let me know if you would like to add or modify anything, 

Regards, 
-- 

Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View
 Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

-- 

Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View
 Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 

Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View
 Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186 

BQ_END

-- 
	
Jul ien Car twr igh t 
UENI Ltd c/o WeWork 
2-118/ 2-119 184 Shepherds Bush Road 
London, W6 7NL 
[ http://www.ueni.com/ | ueni.com ] | +44 (0) 20 7602 2737 
We are an official G o o g l e Partner [ https://www.google.com/partners/?authuser=2&hl=en-GB#a_profile;idtf=6750886093;qury=ueni%20ltd | View Partner Profile ] 
This email is confidential, may be legally privileged and is for the intended recipient only. Please contact the sender immediately if you have received the message in error and then permanently delete it. 

Calls to UENI may be recorded for training and quality purposes. 

UENI is a limited company registered in England and Wales under registration number 9368082 and with registered office at WeWork, 2-118/ 2-119, 184 Shepherds Bush Road, London, W6 7NL . 

VAT Number: GB218792186