Subject: New Reply Received - Virtual Usage Report
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 17 Mar 2020 00:46:50 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Virtual Usage Report  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Hi AJ, </div>
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<div class="MsoNormal">Thank you for checking on this for me- I appreciate it!  Just to clarify for the future, do we only have access to the previous week’s data? I have had reports pulled before, but only for a week.
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<div class="MsoNormal">Thanks!</div>
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<div class="MsoNormal">Alice</div>
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<div class="MsoNormal"><b>Alice Apfelbach | Customer Experience Manager </b></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a> 1 (224) 277-3627
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<div>From: Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, March 16, 2020 6:05 PM<br>
<b>To:</b> Alice Apfelbach &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Virtual Usage Report</div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Alice,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We've reviewed this with the Level 2 team, and unfortunately, the Virtual App does not have the functionality to export this data but I will pass this request onto the product
 team for their consideration.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you,<br>
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AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3413" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3413</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 17 Mar at 7:25 AM
<span class="separator">, Alice Apfelbach &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi AJ,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for the quick response! The partner is looking to have all of them in writing- I didn’t know if there was an easy way for you to pull the data.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Alice</span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Alice Apfelbach | Customer Experience Manager
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a> 1 (224) 277-3627
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 16, 2020 1:22 PM<br>
<b>To:</b> Alice Apfelbach &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Virtual Usage Report</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Alice,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for reaching out to us today.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please check the Playback history within the app, since version 1.13.0 does have the Playback History option available. It's under 'Settings' &gt; 'Playback History'.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We'll keep this ticket open for another 48 hours - please let us know if there's anything we can help with.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you,<br>
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AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3413" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3413</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 17 Mar at 7:08 AM
<span class="separator">, Alice Apfelbach &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Team,
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Is it possible to get a virtual usage report for the entire month of February? Primarily looking for all the classes that were played.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Partner: Salvation Army Kroc Center - Quincy</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Username:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Let me know!</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Alice</span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Alice Apfelbach | Customer Experience Manager
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> 1 (224) 277-3627
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="https://www.lesmills.com/us/ihrsa/" rel="noreferrer"><span style='font-family:"Avenir Book";color:windowtext;text-decoration:none'><img width="454" height="105" style="width:4.7291in;height:1.0972in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjA3OTcyNzAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.97gurGodcUuUIFElvHtnmedDGDd21TMNFqfGUnSiQUY" alt="signature_1954226058"></span></a></span></div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3413