Subject: Ticket re-opened - [#3409] RE: Born To Move iPad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 16 Mar 2020 19:42:42 +0000

Hi Pritish Nandi,  Ticket “#3409 – RE: Born To Move iPad” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409 to view the ticket.  Ticket comment   
Any time tomorrow between 9am & 12pm would be perfect please as I am in a meeting from 12pm. 

 

 
Kind Regards, 

 
 
Dalton Blackburn 
 
Blue Dolphin Entertainments Manager  

 

 

 

  
 From: Les Mills International <[email-masked]> 
Sent: 16 March 2020 19:39 
To: [email-masked] <[email-masked]> 
Cc: Blackburn, Dalton - Blue Dolphin <[email-masked]>; [email-masked] <[email-masked]> 
Subject: [EXT] Re: RE: Born To Move iPad

 

 

 ⚠ CAUTION: EXTERNAL EMAIL – Please do not click on links/attachments unless you recognise the sender 

 
 
Hi Dalton, 
 ​ 
 
 Thank you for the pic - what would be a good number and time for me to give you a call? 

 
 Best Regards, 
 
AJ 
Customer Services 
Les Mills Virtual App 

 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409

 

 
 
 On Tue, 17 Mar at 8:35 AM 
, Blackburn, Dalton - Blue Dolphin <[email-masked]> wrote:

 

 
 
Get 
Outlook for Android  

 
 
 From: Les Mills International <[email-masked]> 
Sent: Monday, March 16, 2020 6:55:26 PM 
To: [email-masked] <[email-masked]> 
Cc: Blackburn, Dalton - Blue Dolphin <[email-masked]>; [email-masked] <[email-masked]> 
Subject: [EXT] Re: RE: Born To Move iPad  

 

 

 ⚠ CAUTION: EXTERNAL EMAIL – Please do not click on links/attachments unless you recognise the sender 

 
 
Hi Dalton, 
 ​ 
 
 Unfortunately the image file didn't come through. Could you please resend it? 

 
 Thank you, 
 
AJ 
Customer Services 
Les Mills Virtual App 

 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409  

 

 
 On Tue, 17 Mar at 7:51 AM 
, Blackburn, Dalton - Blue Dolphin <[email-masked]> wrote:
 
I have attached an image of what I am receiving on the app. 
 
Please let me know if it has sent or not as I've been having issues adding images into emails recently. 

 
 
Many thanks, 
 
Dalton 

 

 
Get 
Outlook for Android  

 
 
 From: Les Mills International <[email-masked]> 
Sent: Monday, March 16, 2020 3:19:37 PM 
To: [email-masked] <[email-masked]> 
Cc: Blackburn, Dalton - Blue Dolphin <[email-masked]> 
Subject: [EXT] Re: RE: Born To Move iPad  

 

 

 ⚠ CAUTION: EXTERNAL EMAIL – Please do not click on links/attachments unless you recognise the sender 

 
 
Hi Danielle, 
 ​ 
 
 Apologies as it seems that due to some technical error the email address for Dalton was removed by the system.  
 ​ 
 
 Thanks for checking this for us.  
 ​ 
 
 @ Hi Dalton, 

 
 Thank you for confirming the username.  
 ​ 
 
 Could you please confirm if you are unable to view any classes in the app or the scheduler? A photo of the issue would be helpful. 
 
Also, it seems that your Virtual App version needs updating to the latest version that is 1.13.0. To do this please follow the steps below. 
 
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-  
 
Once you have updated the app version and also have the picture of the issue we would be able to review and help further. 
 
Regards 
Akash 
Customer Service 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409  

 

 

 

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 This email is strictly confidential and intended solely for the addressee(s). It may contain personal and confidential information and as such may be protected by the Data Protection Act 2018. If this email has come to you in error you must take no action
 based on it, nor must you copy or show it to anyone; please reply to this email and highlight the error. 
 Any views or opinions expressed within this email are those of the author, and do not necessarily represent those of Bourne Leisure Limited.
 
 Although we have taken steps to ensure that this email and attachments are free from any malware, we advise that in keeping with good computer practice the recipient should ensure they are actually malware free. 
 BOURNE LEISURE LTD - REGISTERED IN ENGLAND NO. 4011660. 
 
 REGISTERED OFFICE: 1 PARK LANE, HEMEL HEMPSTEAD, HERTFORDSHIRE HP2 4YL 

 

 

 

 
 This email is strictly confidential and intended solely for the addressee(s). It may contain personal and confidential information and as such may be protected by the Data Protection Act 2018. If this email has come to you in error you must take no action
 based on it, nor must you copy or show it to anyone; please reply to this email and highlight the error. 
 Any views or opinions expressed within this email are those of the author, and do not necessarily represent those of Bourne Leisure Limited.
 
 Although we have taken steps to ensure that this email and attachments are free from any malware, we advise that in keeping with good computer practice the recipient should ensure they are actually malware free. 
 BOURNE LEISURE LTD - REGISTERED IN ENGLAND NO. 4011660. 
 
 REGISTERED OFFICE: 1 PARK LANE, HEMEL HEMPSTEAD, HERTFORDSHIRE HP2 4YL