Subject: New Reply Received - RE: Born To Move iPad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 16 Mar 2020 19:42:42 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Born To Move iPad  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Any time tomorrow between 9am &amp; 12pm would be perfect please as I am in a meeting from 12pm.</div>
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Kind Regards,</div>
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Dalton Blackburn</div>
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Blue Dolphin Entertainments Manager </div>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 16 March 2020 19:39<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Blackburn, Dalton - Blue Dolphin &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> [EXT] Re: RE: Born To Move iPad
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Hi Dalton,</div>
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<div dir="ltr">Thank you for the pic - what would be a good number and time for me to give you a call?</div>
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<div dir="ltr">Best Regards,<br>
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AJ<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409</a>
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<blockquote class="x_freshdesk_quote">On Tue, 17 Mar at 8:35 AM <span class="x_separator">
, Blackburn, Dalton - Blue Dolphin &lt;[email-masked]&gt; wrote:
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<img id="x_81c38a85-a57c-47a0-b81b-acaf3640eb33" alt="Image" style="max-width:100%" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjA4MDM5MzEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.cYv4Nf6JZpqkJ6azipRXuf3fwgYOXkLcSF8qu50NmtY">
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 16, 2020 6:55:26 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Blackburn, Dalton - Blue Dolphin &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> [EXT] Re: RE: Born To Move iPad </div>
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Hi Dalton,</div>
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<div dir="ltr">Unfortunately the image file didn't come through. Could you please resend it?</div>
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<div dir="ltr">Thank you,<br>
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AJ<br>
Customer Services<br>
Les Mills Virtual App<br>
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<div dir="ltr">
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409</a> </div>
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<blockquote class="x_x_freshdesk_quote">On Tue, 17 Mar at 7:51 AM <span class="x_x_separator">
, Blackburn, Dalton - Blue Dolphin &lt;[email-masked]&gt; wrote:
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I have attached an image of what I am receiving on the app.</div>
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Please let me know if it has sent or not as I've been having issues adding images into emails recently.</div>
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Many thanks,</div>
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Dalton<br>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 16, 2020 3:19:37 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Blackburn, Dalton - Blue Dolphin &lt;[email-masked]&gt;<br>
<b>Subject:</b> [EXT] Re: RE: Born To Move iPad </div>
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Hi Danielle,</div>
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<div dir="ltr">Apologies as it seems that due to some technical error the email address for Dalton was removed by the system. </div>
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<div dir="ltr">Thanks for checking this for us. </div>
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<div dir="ltr">@ Hi Dalton,</div>
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<div dir="ltr">Thank you for confirming the username. </div>
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<div dir="ltr">Could you please confirm if you are unable to view any classes in the app or the scheduler? A photo of the issue would be helpful.<br>
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Also, it seems that your Virtual App version needs updating to the latest version that is 1.13.0. To do this please follow the steps below.<br>
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<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-</a> <br>
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Once you have updated the app version and also have the picture of the issue we would be able to review and help further.<br>
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Regards<br>
Akash<br>
Customer Service<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409</a> </div>
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<div>BOURNE LEISURE LTD - REGISTERED IN ENGLAND NO. 4011660.</div>
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<div>REGISTERED OFFICE: 1 PARK LANE, HEMEL HEMPSTEAD, HERTFORDSHIRE HP2 4YL</div>
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<div>This email is strictly confidential and intended solely for the addressee(s). It may contain personal and confidential information and as such may be protected by the Data Protection Act 2018. If this email has come to you in error you must take no action
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