Subject: New Reply Received - RE: Born To Move iPad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 16 Mar 2020 18:51:29 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  RE: Born To Move iPad  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
I have attached an image of what I am receiving on the app.</div>
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Please let me know if it has sent or not as I've been having issues adding images into emails recently.</div>
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Many thanks,</div>
<div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255); text-align: left" dir="auto">
Dalton<br>
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<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 16, 2020 3:19:37 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Blackburn, Dalton - Blue Dolphin &lt;[email-masked]&gt;<br>
<b>Subject:</b> [EXT] Re: RE: Born To Move iPad
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Hi Danielle,</div>
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<div dir="ltr">Apologies as it seems that due to some technical error the email address for Dalton was removed by the system. </div>
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<div dir="ltr">Thanks for checking this for us. </div>
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<div dir="ltr">@ Hi Dalton,</div>
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<div dir="ltr">Thank you for confirming the username. </div>
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<div dir="ltr">Could you please confirm if you are unable to view any classes in the app or the scheduler? A photo of the issue would be helpful.<br>
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Also, it seems that your Virtual App version needs updating to the latest version that is 1.13.0. To do this please follow the steps below.<br>
<br>
<a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-</a> <br>
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Once you have updated the app version and also have the picture of the issue we would be able to review and help further.<br>
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Regards<br>
Akash<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409</a>
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<blockquote class="x_freshdesk_quote">On Tue, 17 Mar at 3:59 AM <span class="x_separator">
, Danielle Dunn &lt;[email-masked]&gt; wrote:
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<div class="x_MsoNormal"><span style='font-family:"Calibri Light",sans-serif'>Hello,</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Calibri Light",sans-serif'>This was Dalton who replied, not me.</span></div>
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<div class="x_MsoNormal"><span style='font-family:"Calibri Light",sans-serif'>Thanks</span></div>
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<span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#000001'>Danielle Dunn</span><span style="font-size:1.0pt; font-family:remialcxesans; color:white">​</span><span style='font-size:7.5pt; font-family:"Arial",sans-serif; color:#000001'></span>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> 16 March 2020 14:58<br>
<b>To:</b> Danielle Dunn &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: RE: Born To Move iPad</span> </div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"; color:#183247'>Hi Danielle,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"; color:#183247'>Thanks for your reply. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"; color:#183247'>Could you please confirm if you are unable to view any classes in the app or the scheduler? A photo of the issue would be helpful. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"; color:#183247'>Also, it seems that your Virtual App version needs updating to the latest version that is 1.13.0. To do this please follow the steps below. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"; color:#183247'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-" target="_blank" rel="noreferrer"><span style="color:#2C5CC5; text-decoration:none">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-</span></a></span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"; color:#183247'>Once you have updated the app version and also have the picture of the issue we would be able to review and help further. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"; color:#183247'>Akash</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"'>Ticket:
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https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409</a></span></div>
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<span style='font-size:10.0pt; font-family:"helvetica neue"'>On Tue, 17 Mar at 1:58 AM
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Thank you. It is </span></div>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Dalton Blackburn</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"'>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> 16 March 2020 08:40<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> Blackburn, Dalton - Blue Dolphin &lt;[email-masked]&gt;<br>
<b>Subject:</b> [EXT] Re: RE: Born To Move iPad </span></div>
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<b><span style='font-size:9.0pt; font-family:"Segoe UI Emoji",sans-serif; color:black; background:#F8F1BD'>⚠</span></b><b><span style='font-size:9.0pt; font-family:"Helvetica",sans-serif; color:black; background:#F8F1BD'> CAUTION: EXTERNAL
 EMAIL – Please do not click on links/attachments unless you recognise the sender</span></b><b><span style='font-size:9.0pt; font-family:"Helvetica",sans-serif; color:black'></span></b>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"'>Hi ​Dalton,</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"'>​Thank you for your reaching out to us. </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"'>Could you please share the Virtual username which would be six digits followed by @lesmillsvirtual.com?</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"'>Once we have the username we would be able to check this further.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409</a> </span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"; color:black'>This email is strictly confidential and intended solely for the addressee(s). It may contain personal and confidential information and as such may be protected
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"; color:black'>Any views or opinions expressed within this email are those of the author, and do not necessarily represent those of Bourne Leisure Limited.
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"; color:black'>BOURNE LEISURE LTD - REGISTERED IN ENGLAND NO. 4011660.</span></div>
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<div class="x_MsoNormal"><span style='font-size:10.0pt; font-family:"helvetica neue"; color:black'>REGISTERED OFFICE: 1 PARK LANE, HEMEL HEMPSTEAD, HERTFORDSHIRE HP2 4YL</span></div>
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<span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>3409:859387</span><span style='font-size:10.0pt; font-family:"helvetica neue"'>
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<div>This email is strictly confidential and intended solely for the addressee(s). It may contain personal and confidential information and as such may be protected by the Data Protection Act 2018. If this email has come to you in error you must take no action
 based on it, nor must you copy or show it to anyone; please reply to this email and highlight the error.</div>
<div>Any views or opinions expressed within this email are those of the author, and do not necessarily represent those of Bourne Leisure Limited.
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<div>Although we have taken steps to ensure that this email and attachments are free from any malware, we advise that in keeping with good computer practice the recipient should ensure they are actually malware free.</div>
<div>BOURNE LEISURE LTD - REGISTERED IN ENGLAND NO. 4011660.</div>
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<div>REGISTERED OFFICE: 1 PARK LANE, HEMEL HEMPSTEAD, HERTFORDSHIRE HP2 4YL</div>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409