Subject: Ticket re-opened - [#3409] RE: Born To Move iPad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 16 Mar 2020 18:51:29 +0000

Hi Pritish Nandi,  Ticket “#3409 – RE: Born To Move iPad” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409 to view the ticket.  Ticket comment   
I have attached an image of what I am receiving on the app. 
 
Please let me know if it has sent or not as I've been having issues adding images into emails recently. 

 
 
Many thanks, 
 
Dalton 

 

 
Get Outlook for Android

  
  
 From: Les Mills International <[email-masked]> 
Sent: Monday, March 16, 2020 3:19:37 PM 
To: [email-masked] <[email-masked]> 
Cc: Blackburn, Dalton - Blue Dolphin <[email-masked]> 
Subject: [EXT] Re: RE: Born To Move iPad

 

 

 ⚠ CAUTION: EXTERNAL EMAIL – Please do not click on links/attachments unless you recognise the sender 

 
 
Hi Danielle, 
 ​ 
 
 Apologies as it seems that due to some technical error the email address for Dalton was removed by the system.  
 ​ 
 
 Thanks for checking this for us.  
 ​ 
 
 @ Hi Dalton, 

 
 Thank you for confirming the username.  
 ​ 
 
 Could you please confirm if you are unable to view any classes in the app or the scheduler? A photo of the issue would be helpful. 
 
Also, it seems that your Virtual App version needs updating to the latest version that is 1.13.0. To do this please follow the steps below. 
 
https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version-  
 
Once you have updated the app version and also have the picture of the issue we would be able to review and help further. 
 
Regards 
Akash 
Customer Service 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409

 

 
 
 On Tue, 17 Mar at 3:59 AM 
, Danielle Dunn <[email-masked]> wrote:
 
 Hello, 

  

 This was Dalton who replied, not me. 

  

 Thanks 

  

 

 

 

 

 

 

 
 
Danielle Dunn​

 

 
  |  

 
 
 Customer Support – Operations 

 

 

 

 

 
 Les Mills UK 

 
 
  |  

 
 
 [email-masked] 

 

 

 

 
 www.lesmills.com/uk 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

  

 
 From: Les Mills International <[email-masked]>
 
Sent: 16 March 2020 14:58 
To: Danielle Dunn <[email-masked]> 
Subject: Re: RE: Born To Move iPad  

 

 

 

 Hi Danielle, 

 

   

 
 Thanks for your reply.  

 

   

 
 Could you please confirm if you are unable to view any classes in the app or the scheduler? A photo of the issue would be helpful.  

 

   

 
 Also, it seems that your Virtual App version needs updating to the latest version that is 1.13.0. To do this please follow the steps below.  

 

   

 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version- 

 

   

 
 Once you have updated the app version and also have the picture of the issue we would be able to review and help further.  

 

   

 
 Regards 

 
 
 Akash 

 
 
 Customer Service  

 
 
 Les Mills Virtual App 

 

 

   

 
 Ticket:

https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409 

 

  

 

 
 
On Tue, 17 Mar at 1:58 AM
, Blackburn, Dalton - Blue Dolphin <[email-masked]> wrote:

 

 Thank you. It is  

 
 [email-masked]

 

  

 

 Kind Regards, 

 

   

 
 Dalton Blackburn 

 
 
 Blue Dolphin Entertainments Manager  

 

   

 

 

 

 

 

 From: Les Mills International <[email-masked]> 
Sent: 16 March 2020 08:40 
To: [email-masked] <[email-masked]> 
Cc: Blackburn, Dalton - Blue Dolphin <[email-masked]> 
Subject: [EXT] Re: RE: Born To Move iPad  

 

 

 

 

 
⚠ CAUTION: EXTERNAL
 EMAIL – Please do not click on links/attachments unless you recognise the sender

 

   

 

 Hi ​Dalton, 

 
 
 ​ 

 
 
 ​Thank you for your reaching out to us.  

 
 
 ​ 

 
 
 Could you please share the Virtual username which would be six digits followed by @lesmillsvirtual.com? 

 
 
 ​ 

 
 
 Once we have the username we would be able to check this further. 

 
 
 ​ 

 
 
 Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409  

 

  

 

 

 

 
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 Any views or opinions expressed within this email are those of the author, and do not necessarily represent those of Bourne Leisure Limited.

 

 Although we have taken steps to ensure that this email and attachments are free from any malware, we advise that in keeping with good computer practice the recipient
 should ensure they are actually malware free. 

 
 
 BOURNE LEISURE LTD - REGISTERED IN ENGLAND NO. 4011660. 

 
 
 REGISTERED OFFICE: 1 PARK LANE, HEMEL HEMPSTEAD, HERTFORDSHIRE HP2 4YL 

 

 

 
3409:859387

 

 

 

 

 
 This email is strictly confidential and intended solely for the addressee(s). It may contain personal and confidential information and as such may be protected by the Data Protection Act 2018. If this email has come to you in error you must take no action
 based on it, nor must you copy or show it to anyone; please reply to this email and highlight the error. 
 Any views or opinions expressed within this email are those of the author, and do not necessarily represent those of Bourne Leisure Limited.
 
 Although we have taken steps to ensure that this email and attachments are free from any malware, we advise that in keeping with good computer practice the recipient should ensure they are actually malware free. 
 BOURNE LEISURE LTD - REGISTERED IN ENGLAND NO. 4011660. 
 
 REGISTERED OFFICE: 1 PARK LANE, HEMEL HEMPSTEAD, HERTFORDSHIRE HP2 4YL