Subject: Ticket re-opened - [#3409] RE: Born To Move iPad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 16 Mar 2020 14:59:58 +0000

Hi Pritish Nandi,  Ticket “#3409 – RE: Born To Move iPad” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409 to view the ticket.  Ticket comment   
 Hello, 

  

 This was Dalton who replied, not me. 

  

 Thanks 

  

 

 

 

 

 

 

 
 
Danielle Dunn​

 

 
  |  

 
 
 Customer Support – Operations 

 

 

 

 

 
 Les Mills UK 

 
 
  |  

 
 
 [email-masked] 

 

 

 

 
 www.lesmills.com/uk 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

  

 From: Les Mills International <[email-masked]>
 
Sent: 16 March 2020 14:58 
To: Danielle Dunn <[email-masked]> 
Subject: Re: RE: Born To Move iPad

 

 

 

 
 Hi Danielle, 

 

   

 
 Thanks for your reply.  

 

   

 
 Could you please confirm if you are unable to view any classes in the app or the scheduler? A photo of the issue would be helpful.  

 

   

 
 Also, it seems that your Virtual App version needs updating to the latest version that is 1.13.0. To do this please follow the steps below.  

 

   

 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084198-how-do-i-upgrade-to-the-latest-version- 

 

   

 
 Once you have updated the app version and also have the picture of the issue we would be able to review and help further.  

 

   

 
 Regards 

 
 
 Akash 

 
 
 Customer Service  

 
 
 Les Mills Virtual App 

 

 

   

 
 Ticket:
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409 

 

  

 

 
 
On Tue, 17 Mar at 1:58 AM
, Blackburn, Dalton - Blue Dolphin <[email-masked]> wrote:

 

 Thank you. It is  

 
 [email-masked]

 

  

 

 Kind Regards, 

 

   

 
 Dalton Blackburn 

 
 
 Blue Dolphin Entertainments Manager  

 

   

 

 

 

 

 

 From: Les Mills International <[email-masked]> 
Sent: 16 March 2020 08:40 
To: [email-masked] <[email-masked]> 
Cc: Blackburn, Dalton - Blue Dolphin <[email-masked]> 
Subject: [EXT] Re: RE: Born To Move iPad  

 

 

 

 

 
⚠ CAUTION: EXTERNAL EMAIL
 – Please do not click on links/attachments unless you recognise the sender

 

   

 

 Hi ​Dalton, 

 
 
 ​ 

 
 
 ​Thank you for your reaching out to us.  

 
 
 ​ 

 
 
 Could you please share the Virtual username which would be six digits followed by @lesmillsvirtual.com? 

 
 
 ​ 

 
 
 Once we have the username we would be able to check this further. 

 
 
 ​ 

 
 
 Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3409  

 

  

 

 
 
On Mon, 16 Mar at 9:23 PM
, Danielle Dunn <[email-masked]> wrote: 

 

 
 Hi Dalton, 

 

 

 
 
Everything looks set up from our side

@Support can you please look into the below for Dalton?

 

   

 

Thank you

 

   

 

 

 

 

 

 

 

 

 

Danielle Dunn​

 

 

 
 
  |  

 

 
 Customer Support – Operations 

 

 

 

 

 
 
 Les Mills UK 

 

 
  |  

 

 
 [email-masked] 

 

 

 

 
 
 www.lesmills.com/uk 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 

 

 

  

 

 

 

 

 

 

 

   

 

 
 
From: Blackburn, Dalton - Blue Dolphin <[email-masked]>
 
Sent: 15 March 2020 23:12 
To: Danielle Dunn <[email-masked]> 
Subject: Born To Move iPad

 

 

   

 

 
Hi Danielle,

 

 

 

 

 
I have just relied the iPad from the department that used it last year. After logging on to it, I am not getting any classes. Do you have any advice on how to work
 it please?

 

 

 

 

 
Many thanks,

 

 

Dalton Blackburn

 

 

Blue Dolphin

 

 

 
 
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 should ensure they are actually malware free.

 

 
BOURNE LEISURE LTD - REGISTERED IN ENGLAND NO. 4011660.

 

 
REGISTERED OFFICE: 1 PARK LANE, HEMEL HEMPSTEAD, HERTFORDSHIRE HP2 4YL

 

 

 

 

 This email is strictly confidential and intended solely for the addressee(s). It may contain personal and confidential information and as such may be protected by the
 Data Protection Act 2018. If this email has come to you in error you must take no action based on it, nor must you copy or show it to anyone; please reply to this email and highlight the error. 

 
 
 Any views or opinions expressed within this email are those of the author, and do not necessarily represent those of Bourne Leisure Limited.

 

 Although we have taken steps to ensure that this email and attachments are free from any malware, we advise that in keeping with good computer practice the recipient
 should ensure they are actually malware free. 

 
 
 BOURNE LEISURE LTD - REGISTERED IN ENGLAND NO. 4011660. 

 
 
 REGISTERED OFFICE: 1 PARK LANE, HEMEL HEMPSTEAD, HERTFORDSHIRE HP2 4YL 

 

 

 
3409:859387