Subject: Ticket re-opened - [#3397] FW: Virtual App Update
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 16 Mar 2020 11:55:40 +0000

Hi Pritish Nandi,  Ticket “#3397 – FW: Virtual App Update” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397 to view the ticket.  Ticket comment   
 Hi AJ 
 
Not at the moment I will try to follow up this weekend – we have at the moment a sh*tstorm with the Coronavirus so loads on the plate at the moment,

Stay safe, talk soon 
Cheers, Adam 

  

  

 From: Les Mills International <[email-masked]>
 
Sent: Saturday, 14 March 2020 00:41 
To: Adam Gripenblom <[email-masked]> 
Subject: Re: FW: Virtual App Update

 

 

 
 Hi Adam, 

 
 
 ​ 

 
 
 We're just following up with you - has the club manger or AV partner been able to confirm the router setup? 

 

   

 
 Thank you, 
 
AJ 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397 

 

  

 

 
 
On Thu, 12 Mar at 1:22 AM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Adam, 

 

   

 
 Thanks for the quick response. 
 
We will be waiting for your updates. 

 

   

 
 Warm Regards, 
​Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397  

 

  

 

 
 
On Thu, 12 Mar at 1:14 AM
, Adam Gripenblom <[email-masked]> wrote:

 

 
 Hi Pritish,

They IP address are separate – I have asked them to check up the router set up for the studios and location as well the manager will get back to me about that and they will contact the AV partner as well one more time. 
 
Let you know hoe it goes, cheers Adam  

 

 

 

 
 
From: Les Mills International <[email-masked]>
 
Sent: Wednesday, 11 March 2020 09:39 
To: Adam Gripenblom <[email-masked]> 
Cc: [email-masked] 
Subject: Re: FW: Virtual App Update

 

 

 

 

 
Hi Adam,

 

 

​

 

 

Thank you for your quick response. 

 

 

​

 

 

​IP's for each device needs to be separate otherwise there would be confusion within the network which would result in connection failure.

 

 

​

 

 

Also, we recommend that if the customer have more than one studio then they should have dedicated router for each studio which is physically present in the same room. 

 

 

​

 

 

We’ve found that systems enjoy a much higher rate of success when the router is physically present in the same room – it eliminates a lot of connectivity issues when the
 router is in as close proximity as possible to the iPad.

 

 

​

 

 

Hope this helps.

 

 

​

 

 

Do let us know if you need assistance with anything else. We will leave this ticket open for couple of days if you need more information. 

 

 

​

 

 

Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397

 

 

   

 

 

 
On Wed, 11 Mar at 9:33 PM
, Adam Gripenblom <[email-masked]> wrote:

 

 

 
Thanks Pritish,

Question regarding automation  - if there are 2 studios running projector set up with 2 separate ipads (one for each studio) can they share the same IP address or do they need to be each on their own IP address – same thing regarding router can they be on the
 same router or do they need to be separated? 
 
They AV provider got stuck on the second iPad so this is step two in the case. 
 
Cheers, Adam

 

 

 

 

 

 

3397:859387

 

 

 

 

 
3397:859387