Subject: New Reply Received - FW: Virtual App Update
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 16 Mar 2020 11:55:39 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Virtual App Update  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-GB" style='font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>Hi AJ<br>
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Not at the moment I will try to follow up this weekend – we have at the moment a sh*tstorm with the Coronavirus so loads on the plate at the moment,
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Stay safe, talk soon<br>
Cheers, Adam</span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, 14 March 2020 00:41<br>
<b>To:</b> Adam Gripenblom &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: FW: Virtual App Update</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We're just following up with you - has the club manger or AV partner been able to confirm the router setup?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you,<br>
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AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 12 Mar at 1:22 AM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for the quick response.<br>
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We will be waiting for your updates.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm Regards,<br>
​Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 12 Mar at 1:14 AM
<span class="separator">, Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>Hi Pritish,
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They IP address are separate – I have asked them to check up the router set up for the studios and location as well the manager will get back to me about that and they will contact the AV partner as well one more time.<br>
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Let you know hoe it goes, cheers Adam </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 11 March 2020 09:39<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: FW: Virtual App Update</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Hi Adam,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Thank you for your quick response. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>​IP's for each device needs to be separate otherwise there would be confusion within the network which would result in connection failure.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Also, we recommend that if the customer have more than one studio then they should have dedicated router for each studio which is physically present in the same room. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>We’ve found that systems enjoy a much higher rate of success when the router is physically present in the same room – it eliminates a lot of connectivity issues when the
 router is in as close proximity as possible to the iPad.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Hope this helps.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Do let us know if you need assistance with anything else. We will leave this ticket open for couple of days if you need more information. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397</a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Times New Roman",serif'>On Wed, 11 Mar at 9:33 PM
<span class="separator">, Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>Thanks Pritish,
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Question regarding automation  - if there are 2 studios running projector set up with 2 separate ipads (one for each studio) can they share the same IP address or do they need to be each on their own IP address – same thing regarding router can they be on the
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They AV provider got stuck on the second iPad so this is step two in the case.<br>
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Cheers, Adam</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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