Subject: Re: Website Price Error
From: [email-masked]
To: "- Dr. Sam Robbins -" <[email-masked]>
Cc: manager <[email-masked]>, "Ali Raza (Google Docs)" <[email-masked]>
Date: Sun, 15 Mar 2020 23:14:17 +0530

Hi Dr. Sam, 

This customer ordered from http://hflorder.com/all. Although I have
suggest him to purchase from our main website: https://my.4hfl.com/ 

---

Thank you, 
Adam 

HFL Customer Support 

On 2020-03-14 23:00, - Dr. Sam Robbins - wrote:

> Hi Adam - the screen shots are from 2 different order forms, correct? So, where did this customer order from? 
> 
> thanks 
> 
> On Sat, Mar 14, 2020 at 5:41 AM <[email-masked]> wrote: 
> 
>> Hi Dr. Sam,
>> 
>> A customer just called in to cancel the order due to price mismatch. The 
>> website says 32.97 each for 6 bottles of CholesLo while the order total 
>> comes down to $299.82
>> 
>> If we calculate 32.97 for 6 bottles the total should've been - $197.82
>> But, if we calculate 49.97 for 6 bottles, the total would be - $299.82
>> (See attached)
>> 
>> This error made the customer furious and he wanted to cancel the order 
>> (EH-202003140818-166168).
>> 
>> Please ask the developer to take care of the website and resolve this 
>> issue asap as customers are getting confused due to this.
>> 
>> -- 
>> Thank you,
>> Adam
>> HFL Customer Support