Subject: New Reply Received - Kimberley Leisure Centre enquiry
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 13 Mar 2020 10:09:15 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Kimberley Leisure Centre enquiry  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Yes all sorted will get this done today.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thanks</span></div>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'>Ollie Thomas</span><span style='font-size:1.0pt;font-family:"remialcxesans",serif;color:white'>​</span><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#000001'></span>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Customer Experience Manager ‑ Midlands</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>Les Mills UK</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">[email-masked]</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'>tel <a target="_blank" rel="noreferrer"><span style="color:#7A7A7A;text-decoration:none">+44 7799 367134</span></a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7A7A7A'><a href="http://www.lesmills.com/uk" rel="noreferrer">www.lesmills.com/uk</a></span></div>
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<a href="https://www.lesmills.com/getbodycombat" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"><img width="650" height="150" style="width:6.7708in;height:1.5625in" id="_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjA2MDc0NjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ._a8WYof0gHUP4fJoX-KCWv_NwGGFyQEbVUtYgyVsaB0"></span></a><span style="font-size:1.0pt"></span>
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<a href="http://www.lesmills.com/" target="_blank" rel="noreferrer"><span style="font-size:1.0pt;text-decoration:none"><img width="155" height="30" style="width:1.6111in;height:.3125in" id="_x0000_i1032" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjA2MDc0NjQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.RQG4_QRBP-PU8VdsvcnYHBqOp1rInEDJGBld5-Gk__U"></span></a><span style="font-size:1.0pt"></span>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> 12 March 2020 19:07<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Ollie Thomas &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Kimberley Leisure Centre enquiry</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Paul,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for taking my call today. As discussed, please remove the iPad from the Chilwell scheduler as follows:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>1. Log into the Virtual scheduler tool via your desktop at
<a href="http://www.lesmillsvirtual.com" rel="noreferrer">www.lesmillsvirtual.com</a> with your Chilwell Olympia Virtual username and password.<br>
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2. Click on the Settings icon and select 'Manage Devices' .<br>
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3. To the right you will see options to ‘REMOVE DEVICE’. Click on the option that corresponds to the device you would like to remove.<br>
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4. Click the Green button: SAVE CHANGES to process the device unlinking.<br>
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5. Once this has processed, it will take 5 minutes for the Virtual App to become ready for connecting/pairing with your studio timetable.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>@Ollie:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please add a 2nd studio for the Kimberly location (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>) in the entitlements for this account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Once the 2nd studio has been added to the Kimberly account, the App can then log in with the
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> username and password, and sync up with the Kimberly Scheduler.</span></div>
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Pleas let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you,<br>
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AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3402" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3402</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 13 Mar at 7:27 AM
<span class="separator">, Paul Woodward &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Hello,</span></div>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>The username for Kimberley leisure Centre is
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>We have been subscribing to a Virtual bundle for 9 months and now intend to add Virtual Les Mills classes in a second studio at Kimberley Leisure Centre.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>We have removed the licence for Chilwell Olympia die to lack of attendances and I intend to use the iPad that was connected to the scheduler for Chilwell. When I tried to
 log on to Virtual les mills this afternoon I have received an error message “Your device has been unregistered. Please contact us.”</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Please can you advise me how I add a second device to the Virtual Scheduler?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif;color:#00B0F0'>Paul Woodward</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Leisure Centre Manager</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>NG16 2NJ</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Tel: 0115 9173368</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<img width="24" height="23" style="width:.25in;height:.243in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjA1NjM1NzUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.KbjNLLS05F5k36PJmaYLvVbPDfQ8SaQ4R-yxr7B1re4" alt="cid:[email-masked]"> Follow
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'><a href="http://www.lleisure.co.uk" rel="noreferrer"><span style="color:#0563C1">www.lleisure.co.uk</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Registered Address, Broxtowe Borough Council, Council Offices, Foster Avenue, Beeston, Nottingham, NG9 1AB</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Registered in England and Wales, Company Registration Number: 10119472</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span class="separator">If you have received this email in error please contact Broxtowe Borough Council on
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3402:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3402