Subject: Re: LSM Joining Case Test - Neha Singh
From: Neha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 13 Mar 2020 05:17:08 -0400

| | LSM Joining Case Test

Name | Neha Singh
E-mail | [email-masked]
Phone Number | (+91) 8527549494
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | I would start the email by thanking them. The Blurb 4 asks for a confirmation where the ticket needs to be delivered also gives additional information as to how the address can be updated. It also notifies the customer about how he can track his/her tickets once the dispatch has happened.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | A great customer service takes end to end accountability of the customer's concern. They not only provide the best solution but also give proactive information about how the concern can be avoided in the future.

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