Subject: New Reply Received - FW: Studio virtual wall
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 13 Mar 2020 00:37:46 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Studio virtual wall  Ticket comment <span style="font-family:Verdana; color:#000000; font-size:10pt"><blockquote id="replyBlockquote" style="border-left: 2px solid blue; margin-left: 8px; padding-left: 8px; font-size:10pt; color:black; font-family:verdana"><div id="wmQuoteWrapper">
<div class="p1" style=""><span class="s1" style="">Thank you for the recommendation I am a Xantech distributor.</span></div>
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<div class="p1" style=""><span class="s1" style="">Other than the recommended Panasonic 12 channel video wall processor, can you recommend a similar product?<span class="Apple-converted-space" style=""> </span></span></div>
<div class="p1" style=""><span class="s1" style="">Has Les Mills tested other video wall processors and or are there other processors in use in some of your other facilities. </span></div>
<div class="p1" style=""><span class="s1" style="">Possibly a video processor/server capable of managing 12 panels/TVs that is stable with the scheduling I have classes throughout the day.<span class="Apple-converted-space" style="">  </span>We are able to keep the processor running consistently as long as it is powered on 24 seven. We seem to have problems with individual channels when the system goes into standby mode between classes.<span class="Apple-converted-space" style=""> </span></span></div>
<div id="wmQuoteWrapper"><span style="">We have a final EDID solution on its way shipping is taking a bit longer than usual possibly due to Chinese new year and the coronavirus. In the meantime I would like to explore every option possible.</span></div>
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<span style=""></span>-------- Original Message --------<br>
Subject: Re: FW: Studio virtual wall</div>
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<div>From: Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
Date: Thu, March 12, 2020 4:29 pm<br>
To: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Cc: [email-masked],  <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>,  <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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<div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px"> <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px"> <div dir="ltr">Hi Joe,</div> <div dir="ltr">​<br> </div> <div dir="ltr">The Virtual app doesn't have CEC communications capability per se, other than PJLINK or TCP/UDP automation commands. Could you clarify the question please? Were you looking to leverage the app as a controller unit?</div> <div><br></div> <div dir="ltr">Regarding the Wyrestorm EDID - the model you suggested has not been tested. This is the model that has been tested and performs reliably with Virtual:<br><a target="_blank" href="https://www.xantech.com/product/advanced-signal-manager-audio-embedder-de-embedder-and-edid-management-%C2%A0-XT-HDMI-SM-4K18G" rel="noreferrer">https://www.xantech.com/product/advanced-signal-manager-audio-embedder-de-embedder-and-edid-management-%C2%A0-XT-HDMI-SM-4K18G</a> </div> <div dir="ltr"> <br>I hope this helps. Please let us know how it goes.<br><br> </div> <div dir="ltr">​Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App<br> </div> <div dir="ltr"> <br>Ticket: <a target="_blank" href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371</a>
</div> <div dir="ltr"><div><br></div></div> <div class="freshdesk_quote"> <blockquote class="freshdesk_quote"> On Wed, 11 Mar at 4:28 PM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px"> <div dir="ltr">​Hi Joe,<br><br>Thank you for sharing the information about EDID.<br><br>Moreover, we will investigate your concern and will get back to you as soon as possible.<br><br>Thank you so much for your patience.<br><br>Warm Regards,<br>Marika<br>Customer Services<br>Les Mills Virtual App</div> <div dir="ltr"> <br>Ticket: <a target="_blank" href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371</a> </div> <div dir="ltr"><div><br></div></div> <div class="freshdesk_quote"> <blockquote class="freshdesk_quote"> On Wed, 11 Mar at 3:46 PM <span class="separator">, Joseph Chagra &lt;[email-masked]&gt; wrote: <div>The product is made by a company called Wyrestorm. If you see a problem with this device please let me know. I’ve been using these products for a while and I’m very versed with their capabilities. </div> <div>Do you know if there are any possible CEC communications from the iPad via your software?    <br><div><br></div> <div> <img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjAzNzUzODUsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.Eej4RfddwlrZeU0e0ez-w9DoBv6NSBdHwONpRH5h_Ro"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjAzNzUzODYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.vlqEBVzXsxn0lnuFljYqzJSl9wjv22gZHFz1VR1XL_0"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNjAzNzUzODcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.z0p8oQyrW08T6QwdEGiHZRkm8Yv7AOqgu7YVZrjBFHk"><br><br><div dir="ltr">Sent from my iPhone</div> <div dir="ltr"> <br><blockquote></blockquote> </div> </div> </div> <div class="freshdesk_quote"><blockquote class="freshdesk_quote"> <div>On Mar 10, 2020, at 7:49 PM, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br> </div> <blockquote><div dir="ltr"> <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px"> <div style="font-family:Helvetica Neue, Helvetica, Arial, sans-serif; font-size:13px"> <div dir="ltr">Hi Joe,</div> <div dir="ltr">​<br> </div> <div dir="ltr">The specs should be 1920x1080 video and Stereo 2.0 channel audio. Could you confirm the make and model of the installed EDID, please?<br><br>We'll monitor Hutto for disconnections tomorrow, and keep you posted.</div> <div><br></div> <div dir="ltr">Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a target="_blank" href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371</a> </div> <div class="freshdesk_quote"> <blockquote class="freshdesk_quote"> On Wed, 11 Mar at 11:02 AM <span class="separator">, Joseph Chagra &lt;[email-masked]&gt; wrote: <div>OK I modified the equipment schedule on the backend can you watch for tomorrow same timestamp and let me know if the Error is resolved.  </div> <div>IDID emulator is in place. I’m currently running it at 720P 2 channel audio.  What EDID scheme does the system prefer. </div> <div> <br><br><div dir="ltr">Sent from my iPhone</div> <div dir="ltr"> <br><blockquote></blockquote> </div> </div> <div class="freshdesk_quote"></div> </span> </blockquote> </div> </div> </div> </div></blockquote> </blockquote></div> </span> </blockquote> </div> </div> </span> </blockquote> </div> </div>  </div>

</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371