Subject: New Reply Received - Unable to sync iPad to update timetable
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 12 Mar 2020 08:06:06 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Unable to sync iPad to update timetable  Ticket comment <div dir="ltr">
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<div>Hi Helen,</div>
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<div dir="ltr">When I checked yesterday we had full bars of WiFi. Will check this morning when I’m in again but WiFi was there but just said no internet connection even though we had full WiFi signal coming to the iPad. </div>
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<div dir="ltr">Hope that helps.</div>
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<div dir="ltr">Kind regards </div>
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<div style="direction: ltr">Sam Young</div>
<div style="direction: ltr">Programme Director</div>
<div style="direction: ltr">Invesco - Nuffield Health </div>
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<div style="direction: ltr">Office: 01491416225</div>
<div style="direction: ltr">Club Reception: 01491417575</div>
<div style="direction: ltr">Mob: 07519470810</div>
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<div style="direction: ltr">Nuffield Health Club, Invesco, Perpetual Park, Perpetual Park Drive, Henley on Thames RG9 1HH</div>
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<div>From: Helpdesk &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 12, 2020 8:03 am<br>
<b>To:</b> 'Les Mills International'; Young, Sam<br>
<b>Subject:</b> RE: Unable to sync iPad to update timetable- 158918
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Hi Sam,</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'> </span></div>
<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Can you please confirm if you have checked the Wifi network is connected on the iPad?</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'> </span></div>
<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>If you are unsure how to do this we can guide you through this process.</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'> </span></div>
<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>If the Wifi is showing as connected we can check in with your IT as this may be an issue their side.</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'> </span></div>
<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Thanks,</span></div>
<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'> </span></div>
<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Helen</span></div>
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<b><span lang="EN-US" style='font-size:11.0pt; font-family:"Calibri",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:11.0pt; font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> 12 March 2020 00:23<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Helpdesk &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Unable to sync iPad to update timetable</span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Sam,<br>
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</span><span style='font-size:11.5pt; font-family:"Arial",sans-serif; color:#1D1C1D'>We're just following up with you. </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<span style='font-size:11.5pt; font-family:"Arial",sans-serif; color:#1D1C1D'>Our backend data show the iPad still has not synced with the scheduler. </span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:11.5pt; font-family:"Arial",sans-serif; color:#1D1C1D'>Have you heard from Hutchison by any chance?</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:11.5pt; font-family:"Arial",sans-serif; color:#1D1C1D'>We look forward to hearing from you.</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><br>
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Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App</span>
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Ticket: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3388&amp;data=02%7C01%7Csam.young%40nuffieldhealth.com%7C2bcbde2cb7b14828a8a408d7c65bd34c%7C1badfb81fefa4bfc85d8eece023a15f5%7C0%7C0%7C637195970005584590&amp;sdata=bF0JcfB1Rbh%2Fc2QMOTv20382uszFXzDHgUzHaX9d%2FqE%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3388</a></span></div>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Tue, 10 Mar at 2:06 AM
<span class="separator">, Helpdesk &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Hi Sam,
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<span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Please be advised this has been logged under ref: 158918</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>We will be in touch with next steps as soon as possible
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Thank you</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:11.0pt; font-family:"Calibri",sans-serif; color:#1F497D'>Dee</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:11.0pt; font-family:"Calibri",sans-serif'> Les Mills International [<a href="mailto:[email-masked]" rel="noreferrer">mailto:[email-masked]</a>]
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<b>Sent:</b> 09 March 2020 11:02<br>
<b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Helpdesk &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Unable to sync iPad to update timetable</span><span lang="EN-US" style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Hi Sam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Thank you for your call today. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>As advised, it seems that the internet connection is not working for the club due to which there is no sync between the iPad and scheduler. In order to update the app timetable
 you would need to connect to internet. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Also please make sure that the app is synchronizing every 7 days atleast if you are not using automation. If you are using automation you would need a steady internet connection
 always for the app to send automation commands. Once the internet is backup and running please follow the link to sync the app with the scheduler. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fen%2Fsupport%2Fsolutions%2Farticles%2F36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do-&amp;data=02%7C01%7Csam.young%40nuffieldhealth.com%7C2bcbde2cb7b14828a8a408d7c65bd34c%7C1badfb81fefa4bfc85d8eece023a15f5%7C0%7C0%7C637195970005594582&amp;sdata=Dio0o8y87aF7%2F%2Bjulq%2F0pS8c2aOI6ZdiEIRyGTkeF1Q%3D&amp;reserved=0" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do-</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>@ Huthcison Team,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Sam is facing with the Clubs internet connection which is being installed by you. He is from NUFFIELD CORPORATE INVESCO.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Could you please log a ticket and help Sam fix his internet connection as soon as possible?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>​Contact Person - Sam Young</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>His phone number is - +447519470810</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Do let us know if you need any additional information from Les Mills Support team.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flesmillsvirtualapp.freshdesk.com%2Fhelpdesk%2Ftickets%2F3388&amp;data=02%7C01%7Csam.young%40nuffieldhealth.com%7C2bcbde2cb7b14828a8a408d7c65bd34c%7C1badfb81fefa4bfc85d8eece023a15f5%7C0%7C0%7C637195970005594582&amp;sdata=8lN6ICJViZD6ieWJo1wVUQ%2FLFoDJFwaQNdAMyUCgtGw%3D&amp;reserved=0" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3388</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>On Mon, 9 Mar at 11:41 PM
<span class="separator">, Sam.young &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'>Unable to sync iPad to update timetable</span></div>
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</span><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#5D6061'>+44 (0)333 2407369</span><span style='font-size:10.0pt; font-family:"Helvetica",sans-serif'><br>
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