Subject: Ticket re-opened - [#3388] Unable to sync iPad to update timetable
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 12 Mar 2020 08:03:21 +0000

Hi Pritish Nandi,  Ticket “#3388 – Unable to sync iPad to update timetable” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3388 to view the ticket.  Ticket comment   
 Hi Sam, 

  

 Can you please confirm if you have checked the Wifi network is connected on the iPad? 

  

 If you are unsure how to do this we can guide you through this process. 

  

 If the Wifi is showing as connected we can check in with your IT as this may be an issue their side. 

  

 Thanks, 

  

 Helen 

  

  

 From: Les Mills International [mailto:[email-masked]]
 
Sent: 12 March 2020 00:23 
To: [email-masked] 
Cc: Helpdesk <[email-masked]>; [email-masked] 
Subject: Re: Unable to sync iPad to update timetable

 

 

 
Hi Sam, 
 
We're just following up with you. 

 

 

 

 
Our backend data show the iPad still has not synced with the scheduler. 

 

 
Have you heard from Hutchison by any chance?

 

  

 

We look forward to hearing from you. 

 
Warm Regards, 
Marika 
Customer Services 
Les Mills Virtual App

 

 ​ 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3388 

 

  

 

 
 
On Tue, 10 Mar at 2:06 AM
, Helpdesk <[email-masked]> wrote:

 

 
 Hi Sam,

 

 

 
 
Please be advised this has been logged under ref: 158918

 

   

 

We will be in touch with next steps as soon as possible

 

 

Thank you

 

 
Dee

 

   

 

 

From: Les Mills International [mailto:[email-masked]]
 
Sent: 09 March 2020 11:02 
To: [email-masked] 
Cc: Helpdesk <[email-masked]> 
Subject: Re: Unable to sync iPad to update timetable

 

 

 

 

 Hi Sam, 

 

 
 ​ 

 

 
 Thank you for your call today.  

 

 
 ​ 

 

 
 As advised, it seems that the internet connection is not working for the club due to which there is no sync between the iPad and scheduler. In order to update the app timetable
 you would need to connect to internet.  

 

 
 ​ 

 

 
 Also please make sure that the app is synchronizing every 7 days atleast if you are not using automation. If you are using automation you would need a steady internet connection
 always for the app to send automation commands. Once the internet is backup and running please follow the link to sync the app with the scheduler.  

 

 

 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do- 

 

 
 ​ 

 

 
 @ Huthcison Team, 

 

 
 ​ 

 

 
 Sam is facing with the Clubs internet connection which is being installed by you. He is from NUFFIELD CORPORATE INVESCO. 

 

 
 ​ 

 

 
 Could you please log a ticket and help Sam fix his internet connection as soon as possible? 

 

 

 

 
 
 ​Contact Person - Sam Young 

 

 
 His phone number is - +447519470810 

 

 
 ​ 

 

 
 Do let us know if you need any additional information from Les Mills Support team. 

 

 
 ​ 

 

 
 Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3388 

 

 

 

 

 
 
 On Mon, 9 Mar at 11:41 PM
, Sam.young <[email-masked]> wrote:

 

 
 
 Unable to sync iPad to update timetable 

 

 

 

 
Helpdesk  
+44 (0)333 2407369 
Hutchison Technologies Ltd 
Innovation Centre, 1 Harrison Road,
Dundee,
DD2 3SN 

 

 
 
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