Subject: New Reply Received - FW: Virtual App Update
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 11 Mar 2020 12:14:45 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Virtual App Update  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-GB" style='font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>Hi Pritish,
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They IP address are separate – I have asked them to check up the router set up for the studios and location as well the manager will get back to me about that and they will contact the AV partner as well one more time.<br>
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Let you know hoe it goes, cheers Adam </span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 11 March 2020 09:39<br>
<b>To:</b> Adam Gripenblom &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> Re: FW: Virtual App Update</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for your quick response. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>​IP's for each device needs to be separate otherwise there would be confusion within the network which would result in connection failure.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Also, we recommend that if the customer have more than one studio then they should have dedicated router for each studio which is physically present in the same room. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We’ve found that systems enjoy a much higher rate of success when the router is physically present in the same room – it eliminates a lot of connectivity issues when the
 router is in as close proximity as possible to the iPad.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hope this helps.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Do let us know if you need assistance with anything else. We will leave this ticket open for couple of days if you need more information. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Wed, 11 Mar at 9:33 PM
<span class="separator">, Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>Thanks Pritish,
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Question regarding automation  - if there are 2 studios running projector set up with 2 separate ipads (one for each studio) can they share the same IP address or do they need to be each on their own IP address – same thing regarding router can they be on the
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They AV provider got stuck on the second iPad so this is step two in the case.<br>
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Cheers, Adam</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 11 March 2020 09:26<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Re: FW: Virtual App Update</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for reaching out to us. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We are sorry to hear about the issues with the automation settings. They would need to check if the Static IP they have using is working condition. Unfortunately, as we do
 not have access to the club's network details we would not exactly know why the IP might not be working. Few suggestions would be :</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>1. The router is physically present in the same room as the iPad</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>2. The Router and the iPad connected to the same network</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>3. If the projector has a password then you would need to input the password within the " Projector Password" option within the app.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>4. Check if the IP address is working correctly</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>It would be best if an AV provider can check the settings and make sure if everything is in place to make this working.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>For your reference I have also attached the AV automation guide to help you further. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Wed, 11 Mar at 8:30 PM
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>Hi team,
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Hope you are well, </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>The following club Avancia – User:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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They have changed the IP address for the iPad and Projector but it seem to be an issue with them connecting (se print screen below) The Cycling studio connected with no problem so this is the iPad for the GX studio.<br>
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They have tried changing the password as well as resync but still the same.<br>
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What could be the issue?<br>
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Cheers, Adam</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Malin Davidsson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, 11 March 2020 07:45<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Virtual App Update </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hej Adam!
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Vi hade ljudagenten här igår som uppdaterade ipaden och projektorn till en ny IP adress. Båda kopplades bra, men det var en grej som de hakade upp sig på som de inte fick
 att funka. Tänkte det blir lättast att se för dig om jag skickar bild. Så det står bara att den håller på och söker ”connecting”, den vill inte bli connected och grönt som den andra ipaden blev till cykelsalen. Har du någon lösning på det? Jag har testat med
 att byta lösenord och synkronisera den, men det hjälpte tyvärr inte </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif'>&#129300;</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Med vänliga hälsningar,  Malin Davidsson på Avancia </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>17 sep. 2019 kl. 11:01 skrev Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<span lang="SV" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>Grymt Malin tack =)<br>
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Jag la till din e-post till vårt Virtual Newsletter så är du alltid uppdaterade med senaste nytt gällande appen – här kommer länk till September
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><a href="https://mailchi.mp/bc3c3deb771b/les-mills-virtual-news-september" rel="noreferrer">https://mailchi.mp/bc3c3deb771b/les-mills-virtual-news-september</a>
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<span lang="SV" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Ha en fortsatt fin vecka, mvh Adam</span><span lang="SV" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Malin Davidsson &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, 17 September 2019 08:59<br>
<b>To:</b> Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Virtual App Update </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hej Adam! <br>
Jag kollade upp det och det stämde, den var inte uppdaterad än. Men nu har jag fixat att den är uppdaterad till den nya versionen </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif'>☺</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Tack
 så mycket för att du hörde av dig och kollade upp det.<br>
Ha en fortsatt trevlig dag!<br>
Med vänliga hälsningar, Malin Davidsson på Avancia </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Den mån 16 sep. 2019 kl 19:13 skrev Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:</span></div>
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<span lang="SV" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'>Hej Malin,
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Adam från Les Mills här, hoppas allt är bra.<br>
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Snabb fråga skulle du kunna kontrollera att er Les Mills Virtual App är uppdaterad till 1.12 - fick en lista på klubbar där appen inte är uppdaterad ännu.<br>
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I appen klicka på hänglåste – slå pinkod – settings – version<br>
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Alternativt kan du gå ur appen och kontrollera om det finns uppdateringar som väntar i App Store,
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mvh Adam</span><span lang="SV" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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<span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Les Mills Nordic AB |
</span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Instructor Experience, TAP &amp; Virtual Communication
</span><span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>|
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</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'><a href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a> |
</span><span lang="en-SE" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Birger Jarlsgatan 57A, 113 56 Stockholm, Sweden</span><span lang="EN-GB" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'><br>
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</span><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯</span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:navy'><br>
</span><b><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>LES MILLS </span></b><span lang="EN-US" style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| FOR A FITTER PLANET<br>
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¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯¯</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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</span><b><span lang="EN-US" style='font-size:5.0pt;font-family:"Arial",sans-serif;color:#FF3399'><br>
</span></b><b><span lang="EN" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>UNDEFEATED FOR 20 YEARS</span></b><span lang="en-SE" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'><br>
</span><span lang="EN" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>BODYCOMBAT® constantly reinvents, remaining the world's top martial
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arts-inspired training program. The group effect motivates your members <br>
and delivers real results. Easy to implement and easy to teach, <br>
it's a knockout success from the first punch.</span><span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'><br>
</span><span lang="en-SE" style='font-size:12.0pt;font-family:"MarkOT",serif;color:black'><a href="https://contact.lesmills.com/nordic-bodycombat" target="_blank" rel="noreferrer"><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif'>Read more&gt;&gt;</span></a></span><span lang="en-SE" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397