Subject: Ticket re-opened - [#3397] FW: Virtual App Update
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 11 Mar 2020 08:33:35 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#3397 – FW: Virtual App Update” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397 to view the ticket.  Ticket comment   
 Thanks Pritish,

Question regarding automation  - if there are 2 studios running projector set up with 2 separate ipads (one for each studio) can they share the same IP address or do they need to be each on their own IP address – same thing regarding router can they be on the
 same router or do they need to be separated? 
 
They AV provider got stuck on the second iPad so this is step two in the case. 
 
Cheers, Adam 

  

  

 From: Les Mills International <[email-masked]>
 
Sent: Wednesday, 11 March 2020 09:26 
To: Adam Gripenblom <[email-masked]> 
Cc: [email-masked] 
Subject: Re: FW: Virtual App Update

 

 

 
 Hi Adam, 

 
 
 ​ 

 
 
 Thank you for reaching out to us.  

 
 
 ​ 

 
 
 We are sorry to hear about the issues with the automation settings. They would need to check if the Static IP they have using is working condition. Unfortunately, as we do not
 have access to the club's network details we would not exactly know why the IP might not be working. Few suggestions would be : 

 

   

 
 1. The router is physically present in the same room as the iPad 

 
 
 2. The Router and the iPad connected to the same network 

 
 
 3. If the projector has a password then you would need to input the password within the " Projector Password" option within the app. 

 
 
 4. Check if the IP address is working correctly 

 

   

 
 It would be best if an AV provider can check the settings and make sure if everything is in place to make this working. 

 

   

 
 For your reference I have also attached the AV automation guide to help you further.  

 

   

 
 Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3397 

 

  

 

 
 
On Wed, 11 Mar at 8:30 PM
, Adam Gripenblom <[email-masked]> wrote:

 

 
 Hi team,

Hope you are well,  

 

 

 
 
The following club Avancia – User:
[email-masked] 
 
They have changed the IP address for the iPad and Projector but it seem to be an issue with them connecting (se print screen below) The Cycling studio connected with no problem so this is the iPad for the GX studio. 
 
They have tried changing the password as well as resync but still the same. 
 
What could be the issue? 
 
Cheers, Adam

 

   

 

 
 
From: Malin Davidsson <[email-masked]>
 
Sent: Wednesday, 11 March 2020 07:45 
To: Adam Gripenblom <[email-masked]> 
Subject: Re: Virtual App Update

 

 

   

 

Hej Adam!
😊 

 

 
 
Vi hade ljudagenten här igår som uppdaterade ipaden och projektorn till en ny IP adress. Båda kopplades bra, men det var en grej som de hakade upp sig på som de inte fick att funka.
 Tänkte det blir lättast att se för dig om jag skickar bild. Så det står bara att den håller på och söker ”connecting”, den vill inte bli connected och grönt som den andra ipaden blev till cykelsalen. Har du någon lösning på det? Jag har testat med att byta
 lösenord och synkronisera den, men det hjälpte tyvärr inte 🤔

 

 

  

 

 Med vänliga hälsningar,  Malin Davidsson på Avancia  

 

 

 

 
 17 sep. 2019 kl. 11:01 skrev Adam Gripenblom <[email-masked]>: 

 

 

 
Grymt Malin tack =) 
 
Jag la till din e-post till vårt Virtual Newsletter så är du alltid uppdaterade med senaste nytt gällande appen – här kommer länk till September
https://mailchi.mp/bc3c3deb771b/les-mills-virtual-news-september

 

 

 

 
Ha en fortsatt fin vecka, mvh Adam

 

 

 

 
 
From: Malin Davidsson <[email-masked]>
 
Sent: Tuesday, 17 September 2019 08:59 
To: Adam Gripenblom <[email-masked]> 
Subject: Re: Virtual App Update

 

 

 

 

Hej Adam!  
Jag kollade upp det och det stämde, den var inte uppdaterad än. Men nu har jag fixat att den är uppdaterad till den nya versionen ☺ Tack
 så mycket för att du hörde av dig och kollade upp det. 
Ha en fortsatt trevlig dag! 
Med vänliga hälsningar, Malin Davidsson på Avancia

 

 

 

 
 
 Den mån 16 sep. 2019 kl 19:13 skrev Adam Gripenblom <[email-masked]>: 

 

 

 
Hej Malin,

Adam från Les Mills här, hoppas allt är bra. 
 
Snabb fråga skulle du kunna kontrollera att er Les Mills Virtual App är uppdaterad till 1.12 - fick en lista på klubbar där appen inte är uppdaterad ännu. 
 
I appen klicka på hänglåste – slå pinkod – settings – version 
 
Alternativt kan du gå ur appen och kontrollera om det finns uppdateringar som väntar i App Store,

mvh Adam

 

 

 

 
 
Les Mills Nordic AB |
Instructor Experience, TAP & Virtual Communication
|
 
[email-masked] |
Birger Jarlsgatan 57A, 113 56 Stockholm, Sweden 
 
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