Subject: New Reply Received - Classes stopping and starting from first
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 11 Mar 2020 05:13:29 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Classes stopping and starting from first  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi Marika,</span></div>
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<div class="MsoNormal"><span lang="EN-US">I have had another talk with Andrew lead AV installer and I can confirm that there is “no EDID” installed in their AV design for that studio.
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<div class="MsoNormal"><span lang="EN-US">I came in late in the process to assist with the LMV App iPad Pro platform for pre-install set up and automation testing. The studio project was quoted and within approved budget much earlier before my involvement to
 assist pre-install on behalf of LMAP. </span></div>
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<div class="MsoNormal"><span lang="EN-US">Currently the audio feed has been taken from the projector audio output. So what is installed is the iPad Pro and Apple AV adaptor as the only genuine Apple adaptor parts included. The connected Network adaptor is an
 alternative brand and HDMI output connects directly to the projector and audio is extracted from the projector audio output and connects to the sound system. All supplied and installed within the approved club budget.
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<div class="MsoNormal"><i><span lang="EN-US">Note: The AV installer can supply install a Kramer EDID, but will need to quoted for as an addition part plus variation cabling to install if absolutely necessary.   </span></i></div>
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<div class="MsoNormal"><span lang="EN-US">Attn: Kim</span></div>
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<div class="MsoNormal"><span lang="EN-US">I have made it clear to Andrew that if any new Les Mills Virtual studio is added in future that all outlined Apple iPad pro, Apple adaptors and EDID parts must be as specified in the les Mills AV equipment guide design
 and equipment list and all are required in order to be a qualifying quote for all LMAP Virtual App installations.
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<div class="MsoNormal"><span lang="EN-US">Not sure if the club’s reported glitches are due to their AV system design or because of specified part differences. It is a working AV system and this was installed in line with discussions with the customer in saving
 money for their client. </span></div>
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<div class="MsoNormal"><span lang="EN-US">I look forward to your views, guidance and instructions.
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span></div>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style="font-size:11.5pt;color:#212121"><br>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel
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<span style="font-size:12.0pt;color:#212121">Please note, my standard office hours are: Mondays – Fridays 9pm – 5pm</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'>
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<span style="font-size:12.0pt;color:#212121"><a href="https://www.lesmills.com.au/campaign/bodycombat-reinvented" title="https://www.lesmills.com.au/campaign/bodycombat-reinvented" rel="noreferrer"><span style="color:purple">Be
 #invincible with the world’s top martial arts-inspired workout. #BODYCOMBAT</span></a></span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
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<span style="color:black;background:#FDFDFD">The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive
 this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS
 SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'></span>
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<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 9 March 2020 at 1:52 PM<br>
<b>To: </b>"[email-masked]" &lt;[email-masked]&gt;<br>
<b>Cc: </b>Scott Lambert &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;,
 "[email-masked]" &lt;[email-masked]&gt;, Greg Cartagena &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Classes stopping and starting from first</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Greg,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for your update.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Please do let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Warm Regards,<br>
Marika<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 9 Mar at 4:25 PM
<span class="separator">, Greg Cartagena &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Akash,</span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Just an update to say that I have asked the installers to confirm the make and model of the EDID FYI. Waiting on their response.
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style='font-size:11.5pt;font-family:"Helvetica Neue";color:#212121'><br>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email [email-masked]</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:#212121'>Please note, my standard office hours are: Mondays – Fridays 9pm – 5pm</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:#212121'><a href="https://www.lesmills.com.au/campaign/bodycombat-reinvented" title="https://www.lesmills.com.au/campaign/bodycombat-reinvented" rel="noreferrer"><span style="color:purple">Be
 #invincible with the world’s top martial arts-inspired workout. #BODYCOMBAT</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or
 trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES
 MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:
</span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Friday, 6 March 2020 at 9:14 PM<br>
<b>To: </b>"[email-masked]" &lt;[email-masked]&gt;<br>
<b>Cc: </b>Scott Lambert &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;,
 "[email-masked]" &lt;[email-masked]&gt;, "[email-masked]" &lt;[email-masked]&gt;, Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Classes stopping and starting from first</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>As you informed that the club is using an Ethernet adapter  which is not original
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Another very crucial part of the setup is
<strong><span style='font-family:"Helvetica Neue"'>Strain relief</span></strong> which helps in reducing the strain on apple adapter so that wires does not come loose after a certain time. Since we can see that the adapter is bending in the picture and the
 setup is made that way. The strain relief would keep the wires from loosing. Please help us confirm all of these setup requirements from the link below.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Until we get the AV diagram could you confirm that the club is using a recommended EDID device model? Please refer to the link below to know more about EDID and our recommended
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>The above information will help us a lot in isolating the cause.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Looking forward for your reply.</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242</a> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Tue, 3 Mar at 8:39 PM
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Greg,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We will be waiting for your update on our request.</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3242</a> </span></div>
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<span class="separator">, Greg Cartagena &lt;[email-masked]&gt; wrote: </span></span></div>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Marika,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>I have requested the AV system line drawing and details from Andrew Contract IT. Contrary to my advice and what was confirmed before the installation the Apple iPad
 Pro and AV adaptors were installed within a cut out enclosure space within a wall cavity behind the iPad and I have asked for some photos that I have included. The AV installer did not use the Apple USB C Ethernet adaptor as instructed and used a different
 ethernet adaptor solution. Compact IT  have confirmed the Apple AV Adaptor was included shown in the photos. Maybe the glitches reported may have something to do with this part. Waiting on confirmation of system line drawing and other aspect details that I
 will share when provided.  </span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist</span><span style='font-size:11.5pt;font-family:"Helvetica Neue";color:#212121'><br>
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:black'>+61 455 508 248
</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email [email-masked]</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:#212121'>Please note, my standard office hours are: Mondays – Fridays 9pm – 5pm</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#212121'>
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<span style='font-size:12.0pt;font-family:"Helvetica Neue";color:#212121'><a href="https://www.lesmills.com.au/campaign/bodycombat-reinvented" title="https://www.lesmills.com.au/campaign/bodycombat-reinvented" rel="noreferrer"><span style="color:purple">Be
 #invincible with the world’s top martial arts-inspired workout. #BODYCOMBAT</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black;background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or
 trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments. BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES
 MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH'BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP® are all registered trademarks of Les Mills Asia Pacific.</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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