Subject: New Reply Received - FW: Studio virtual wall
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 10 Mar 2020 17:01:55 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  FW: Studio virtual wall  Ticket comment <div>Chasco is installed last club would be Hutto we have a power interrupt rebooting the processor on a regular basis which is probably the disconnect your scene. We should have the last ED ID manager this week.  </div>
<div>Are you able to see when the iPad disconnects or if there are problems. Do you have an error code generated from the iPad? <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On Mar 10, 2020, at 7:29 AM, Les Mills International &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-style: initial; text-decoration-color: initial'><span dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important'>Please let us know is club installed all required equipment? We can see that error message "No external screen connected" still appearing on iPad. Did you install EDID at the <strong dir="ltr" style="box-sizing: border-box; font-weight: 700">Hutto Family</strong> location as you informed in previous email, or it was another location?</span></div>
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              On
              Sat, 7 Mar at  1:39 PM
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<div dir="ltr">Hi Terian,</div>
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<div dir="ltr">I believe Joe was going to install the EDID at the Hutto Family location today? This should fix the 'no external screen' error.</div>
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<div dir="ltr">Please let us know how it goes.</div>
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<div dir="ltr">Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App<br>
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<br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371</a>
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              Sat, 7 Mar at 12:30 PM
              <span class="separator">,  Terian Szymczak &lt;[email-masked]&gt;  wrote:
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Not at CHASCO – I think he did at the Twin lakes location …………</span></div>
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<b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>Senior Director | CHASCO and Hutto Family YMCA’s</span><span style="color:#636466"><br>
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<div>From:<span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Friday, March 06, 2020 5:07 PM<br>
<b>To:</b> Terian Szymczak<br>
<b>Subject:</b> Re: FW: Studio virtual wall</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hi Terian,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Yes, we believe so, based on the backend data. Was Joe able to get the EDID installed and tested?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Thank you,<br>
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AJ<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://linkprotect.cudasvc.com/url?a=https%3a%2f%2flesmillsvirtualapp.freshdesk.com%2fhelpdesk%2ftickets%2f3371&amp;c=E,1,Xz0dUUrCj3kkCFZHEgvWIxNdg_s0UTOPF7CHZ5-SmLh4URD5HvxgC8zj2r1Z76tnKz_FgPazG-fuES99pqCzLAE53XQPiYM28nawF2ugqqU,&amp;typo=1" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Sat, 7 Mar at 11:34 AM
<span class="separator">, Terian Szymczak &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>o.k. thank you!!  And the issue with the videos stopping and starting over?  is that an AV issue as well????????</span></div>
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<b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#92278F;text-transform:uppercase;letter-spacing:1.5pt'>Terian SzymCzak<br>
</span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>Senior Director | CHASCO and Hutto Family YMCA’s</span><span style="color:#636466"><br>
</span><b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>P: </span></b><span style='font-size:8.5pt;font-family:"Verdana","sans-serif";color:#636466'>512.615.5567 <b>F:</b> 512.244.7381<b> E: </b>[email-masked]</span><span style="color:#636466"><br>
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