Subject: Ticket re-opened - [#3371] FW: Studio virtual wall
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 10 Mar 2020 17:01:55 +0000

Hi Pritish Nandi,  Ticket “#3371 – FW: Studio virtual wall” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371 to view the ticket.  Ticket comment   Chasco is installed last club would be Hutto we have a power interrupt rebooting the processor on a regular basis which is probably the disconnect your scene. We should have the last ED ID manager this week.   
 Are you able to see when the iPad disconnects or if there are problems. Do you have an error code generated from the iPad?    Sent from my iPhone 

 

 On Mar 10, 2020, at 7:29 AM, Les Mills International <[email-masked]> wrote:  

 
	 
 @ Hi Terian,

 Hope you are doing fine, 
   
 Looking at the backend data for YMCA - Greater Williamson County - Hutto Family, we have found that the club is still having 11 disconnections in past 7 days.  
   
 Could you confirm that the EDID has been installed at this club? If so, are you still facing issues? 

Is YMCA - Greater Williamson County - Chasco Round Rock Family also facing any issues with Virtual?  
   
 @ Hi Joe, 
   
 Please let us know is club installed all required equipment? We can see that error message "No external screen connected" still appearing on iPad. Did you install EDID at the Hutto Family location as you informed in previous email, or it was another location? 
   
 Looking forward for your reply. 
   
 Best regards, 
 Akash 
 Customer Service  
 
Les Mills Virtual App​  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371

 
             
              On
              Sat, 7 Mar at  1:39 PM
              ,  Les Mills International <[email-masked]>  wrote:
               
 Hi Terian, 
 ​ 
 
 I believe Joe was going to install the EDID at the Hutto Family location today? This should fix the 'no external screen' error. 
   
 Please let us know how it goes. 
   
 Thank you,  AJ Customer Services Les Mills Virtual App 

 Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371

 
             
              On
              Sat, 7 Mar at 12:30 PM
              ,  Terian Szymczak <[email-masked]>  wrote:
               
 Not at CHASCO – I think he did at the Twin lakes location ………… 

  

 

 

        Health and Happiness Always! 

 

 

 

Terian SzymCzak 
Senior Director | CHASCO and Hutto Family YMCA’s 
P: 512.615.5567 F: 512.244.7381 E: [email-masked] 
ymcagwc.org | The Y. So Much More™

 

  

 

 

  

 
  
 From: Les Mills International [mailto:[email-masked]]
 
Sent: Friday, March 06, 2020 5:07 PM 
To: Terian Szymczak 
Subject: Re: FW: Studio virtual wall

 

 

 
 
 CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and
 know the content is safe. 

 

 

 

 Hi Terian, 

 
 
 ​ 

 
 
 Yes, we believe so, based on the backend data. Was Joe able to get the EDID installed and tested? 

 

   

 
 Thank you, 
 
AJ 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3371 

 

  

 

 
 
On Sat, 7 Mar at 11:34 AM
, Terian Szymczak <[email-masked]> wrote: 

 

 o.k. thank you!!  And the issue with the videos stopping and starting over?  is that an AV issue as well???????? 

 

 

 

     

 

 
 
       Health and Happiness Always!

 

 

 

 

 
Terian SzymCzak 
Senior Director | CHASCO and Hutto Family YMCA’s 
P: 512.615.5567 F: 512.244.7381 E: [email-masked] 
ymcagwc.org |
 The Y. So Much More™  

 

 

 

 

 

 

 

 
3371:859387