Subject: Ticket re-opened - [#3391] Livewire Warrington lesMills virtual ipad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 09 Mar 2020 15:04:30 +0000

Hi Pritish Nandi,  Ticket “#3391 – Livewire Warrington lesMills virtual ipad ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3391 to view the ticket.  Ticket comment   
 Hi, 

  

 I have followed the instructions on the link and all is now resolved thank you for your assistance 

  

 Regards 

 Debbie 

 

 
 
Debbie Porrino

 

ICT Support

 
 [email-masked] 

 
01925 625334

 

 

 
www.livewirewarrington.co.uk                
www.Culturewarrington.org

 

                                  

 

 

  

  

 From: Les Mills International [mailto:[email-masked]]
 
Sent: 09 March 2020 13:54 
To: Porrino, Debbie <[email-masked]> 
Cc: [email-masked]; Critchley, Mike <[email-masked]>; Daniels, John <[email-masked]> 
Subject: Re: Livewire Warrington lesMills virtual ipad

 

 

 
 Hi Debbie, 

 

   

 
 Thank you for your response.  

 

   

 
 ​Yes you are correct. 

 
 
 ​ 

 
 
 Please follow the instructions shared in the previous email and that should resolve the issue.  

 

   

 
 Do let us know how it goes. 

 
 
 ​ 

 
 
 ​Best Regards, 
Nusan 
Customer Service 
Les Mills Virtual App 

 

   

 

 

  

 

 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3391 

 

  

 

 
 
On Tue, 10 Mar at 2:33 AM
, Porrino, Debbie <[email-masked]> wrote:

 

 
 Hi, 

 

 

 
 
I believe that the app was deleted off the ipad and installed again, because it wouldn’t load?

 

   

 

Do I just follow the link in the last email on resolve the issue?

 

   

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-right-now-

 

   

 

Thanks

 

 
Debbie 

 

 

 

 
Debbie Porrino

 

 
 
ICT Support

 

 
 
[email-masked]

 

 
01925 625334

 

 

 

 

www.livewirewarrington.co.uk                
www.Culturewarrington.org

 

 

 

 

 

 

 

 

 
From: Les Mills International [mailto:[email-masked]]
 
Sent: 09 March 2020 13:29 
To: Porrino, Debbie <[email-masked]> 
Cc: [email-masked]; Critchley, Mike <[email-masked]>; Daniels, John <[email-masked]> 
Subject: Re: Livewire Warrington lesMills virtual ipad

 

 

 

 

 Hi Porrino, Debbie, 

 

 

 

 
 
 Thanks for confirming the username.  

 

 

 

 
 
 The error message has got nothing to do with the App Updation and is usually seen if the Virtual App was deleted.  Please find out if one of your staffs may have deleted
 the Virtual App in order to update it which may have caused this issue. We do not recommend deleting the App because this breaks the connection between the iPad and the scheduler and deletes all the downloaded content. 

 

 

 

 
 
 Please click on the link given below:  

 

 

 

 
 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084192-i-m-seeing-the-error-message-looks-like-there-are-no-studios-that-can-be-registered-to-the-account-right-now-

 

 

 

 

 and follow the instructions to re-link the iPad to the scheduler. 

 

 

 

 
 
 Do let us know how it goes. 

 

 

 

 
 
 We will keep this ticket open for a couple of days. Please do not hesitate to contact us for any further queries. 

 

 

 

 
 
 Best Regards,  

 

 
 Nusan 
Customer Service 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3391 

 

 

 

 

 
 
 On Tue, 10 Mar at 2:05 AM
, Porrino, Debbie <[email-masked]> wrote:

 

 

Hi

 

 

 

 

 
Yes that is our username

 

 

   

 

 
 
Thanks

 

 

 
Debbie 

 

 

   

 

 
 
Debbie Porrino

 

 

 
ICT Support

 

 

 
[email-masked]

 

 

 
01925 625334

 

 

 

 

 

 
 
www.livewirewarrington.co.uk                
www.Culturewarrington.org

 

 

 

 

 

 

 

 

 

 

 

 
From: Les Mills International [mailto:[email-masked]]
 
Sent: 09 March 2020 13:02 
To: Porrino, Debbie <[email-masked]> 
Cc: [email-masked]; Critchley, Mike <[email-masked]>; Daniels, John <[email-masked]>;
 Forester, Kevin <[email-masked]> 
Subject: Re: Livewire Warrington lesMills virtual ipad

 

 

   

 

 

 
 Hi Porrino, Debbie, 

 

 

   

 

 

 Thanks for reaching out to us and for the screenshot that you sent above. 

 

 

   

 

 

 However, in order to troubleshoot further, we would need to know your 6 digit username. 

 

 

 Could you please confirm if your username is
[email-masked]? 

 

 

   

 

 

 We look forward to hearing from you.  

 

 

   

 

 

 ​Regards, 

 

 

 Nusan 

 

 

 Customer Service 
Les Mills Virtual App 

 

 

  
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3391 

 

 

 

 

 

 

3391:859387

 

 

 

 

3391:859387

 

 

 

 
3391:859387

 

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