Subject: Ticket re-opened - [#3388] Unable to sync iPad to update timetable
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 09 Mar 2020 13:06:07 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#3388 – Unable to sync iPad to update timetable” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3388 to view the ticket.  Ticket comment   
 Hi Sam,

 

 
 Please be advised this has been logged under ref: 158918 

  

 We will be in touch with next steps as soon as possible

 
  
Thank you 

 Dee 

  

  

 From: Les Mills International [mailto:[email-masked]]
 
Sent: 09 March 2020 11:02 
To: [email-masked] 
Cc: Helpdesk <[email-masked]> 
Subject: Re: Unable to sync iPad to update timetable

 

 

 Hi Sam, 

 
 
 ​ 

 
 
 Thank you for your call today.  

 
 
 ​ 

 
 
 As advised, it seems that the internet connection is not working for the club due to which there is no sync between the iPad and scheduler. In order to update the app timetable
 you would need to connect to internet.  

 
 
 ​ 

 
 
 Also please make sure that the app is synchronizing every 7 days atleast if you are not using automation. If you are using automation you would need a steady internet connection
 always for the app to send automation commands. Once the internet is backup and running please follow the link to sync the app with the scheduler.  

 

   

 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084283-my-ipad-is-not-sync-d-with-the-scheduler-what-should-i-do- 

 
 
 ​ 

 
 
 @ Huthcison Team, 

 
 
 ​ 

 
 
 Sam is facing with the Clubs internet connection which is being installed by you. He is from NUFFIELD CORPORATE INVESCO. 

 
 
 ​ 

 
 
 Could you please log a ticket and help Sam fix his internet connection as soon as possible? 

 

   

 
 ​Contact Person - Sam Young 

 
 
 His phone number is - +447519470810 

 
 
 ​ 

 
 
 Do let us know if you need any additional information from Les Mills Support team. 

 
 
 ​ 

 
 
 Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3388 

 

  

 

 
 
On Mon, 9 Mar at 11:41 PM
, Sam.young <[email-masked]> wrote:

 

 
 Unable to sync iPad to update timetable 

 

 

 

  Helpdesk  +44 (0)333 2407369 Hutchison Technologies Ltd Innovation Centre, 1 Harrison Road, Dundee, DD2 3SN    
 Disclaimer: This message is strictly confidential. If 
you have received this in error, please inform the sender and remove it from 
your system. If received in error you may not copy, print, forward or use it or 
any attachment in any way. This message is not capable of creating a legal 
contract or a binding representation and does not represent the views of 
Hutchison Technologies Ltd. Emails may be monitored for security and network 
management reasons. If verification is required please request a hard-copy 
version. Messages containing inappropriate content may be intercepted. Hutchison 
Technologies Ltd does not accept any liability for any harm that may be caused 
to the recipient system or data on it by this message or any attachment. 
Hutchison Technologies Ltd is a company limited by guarantee registered in 
Scotland No. SC176095. Registered office: Innovation Centre, 1 Harrison Road, 
Dundee. DD2 3SN, UK