Subject: Ticket re-opened - [#3391] Livewire Warrington lesMills virtual ipad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 09 Mar 2020 13:05:32 +0000

Hi Pritish Nandi,  Ticket “#3391 – Livewire Warrington lesMills virtual ipad ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3391 to view the ticket.  Ticket comment   
 Hi 

  

 Yes that is our username 

  

 Thanks 

 Debbie 

 

 
 
Debbie Porrino

 

ICT Support

 
 [email-masked] 

 
01925 625334

 

 

 
www.livewirewarrington.co.uk                
www.Culturewarrington.org

 

                                  

 

 

  

  

 From: Les Mills International [mailto:[email-masked]]
 
Sent: 09 March 2020 13:02 
To: Porrino, Debbie <[email-masked]> 
Cc: [email-masked]; Critchley, Mike <[email-masked]>; Daniels, John <[email-masked]>; Forester, Kevin <[email-masked]> 
Subject: Re: Livewire Warrington lesMills virtual ipad

 

 

 
 Hi Porrino, Debbie, 

 

   

 
 Thanks for reaching out to us and for the screenshot that you sent above. 

 

   

 
 However, in order to troubleshoot further, we would need to know your 6 digit username. 

 
 
 Could you please confirm if your username is
[email-masked]? 

 

   

 
 We look forward to hearing from you.  

 

   

 
 ​Regards, 

 
 
 Nusan 

 
 
 Customer Service 
Les Mills Virtual App 

 

 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3391 

 

  

 

 
 
On Tue, 10 Mar at 1:33 AM
, Porrino, Debbie <[email-masked]> wrote:

 

 
 Hi Afternoon, 

 

 

 
 Following a software update to ios 13.3.1 we have had a problem with our lesMills app 

 

 

 
 We have been running LesMills Virtual (on Demand) on out ipad pro (10.5 inch) recently updated to ios 13.3.1. 

 

 

 
 The staff have come to the ipad today and someone has logged out of the account on the app. I have tried to log back in and got the following message below 

 

 

 

 

   

 
 
 When I click ok it just takes me back to the logon screen 

 

 

 
 All the log on details are correct because I am loaded onto the scheduler on my PC with the same details. 

 

 

 
 I have tried rebooting the ipad, uninstalling the app and installing it again and I just get the same message. 

 

 

 
 The scheduler on the PC is showing that we have on demand scheduled in the group cycle studio 

 

 

 

 

   

 

 

 

 

 Without this app working we are not able to run any of our virtual spin class . 

 

 

 

 

 
Thanks

 

 
Debbie  

 

 

 

 
Debbie Porrino

 

 
 
ICT Support

 

 
 
[email-masked]

 

 
01925 625334

 

 

 

 
 
www.livewirewarrington.co.uk                
www.Culturewarrington.org

 

 

 

 

 

 

 

 
 
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