Subject: Assigned to Group - Livewire Warrington lesMills virtual ipad
From: Les Mills International <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Date: Mon, 09 Mar 2020 12:55:38 +0000

Hi  A new ticket has been assigned to your group "Level 1". Please follow the link below to view the ticket.  Livewire Warrington lesMills virtual ipad  Hi Afternoon,

Following a software update to ios 13.3.1 we have had a problem with our lesMills app

We have been running LesMills Virtual (on Demand) on out ipad pro (10.5 inch) recently updated to ios 13.3.1.

The staff have come to the ipad today and someone has logged out of the account on the app. I have tried to log back in and got the following message below

When I click ok it just takes me back to the logon screen

All the log on details are correct because I am loaded onto the scheduler on my PC with the same details.

I have tried rebooting the ipad, uninstalling the app and installing it again and I just get the same message.

The scheduler on the PC is showing that we have on demand scheduled in the group cycle studio

Without this app working we are not able to run any of our virtual spin class .

Thanks
Debbie

Debbie Porrino
ICT Support
[email-masked]<mailto:[email-masked]>
01925 625334
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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3391