Subject: New Reply Received - 1 Life Club
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 09 Mar 2020 12:54:00 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  1 Life Club   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-GB" style='font-family:"Arial",sans-serif;color:#404040;mso-fareast-language:EN-US'>Hi Pritish,
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The first class was scheduled in the morning and the manager claims it did not show and I believe that the TRIP class was scheduled maybe an hour prior.<br>
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Can you see for the TRIP class if it was a scheduled class that started or through ondemand cause the mangager was in the studio at the time.<br>
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Cheers, Adam</span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 9 March 2020 13:03<br>
<b>To:</b> Adam Gripenblom &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: 1 Life Club</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thank you for reaching out to us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>When you say the club has intermittent sync issue and also unable to see scheduled classes updated on the App timetable, could you please confirm if the club is scheduling classes
 well in advance or they are scheduling on the spot classes and waiting for that to come on the App timetable?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​Regarding the Friday 6th March TRIP class, we see that THE TRIP VIRTUAL 15 was scheduled and started on the correct time which is 4.05PM. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Also, sync was good throughout the day and I so not see any issues with internet in the backend. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>​If you could give us more information we would be happy to check this further. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3389" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3389</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 9 Mar at 11:48 PM
<span class="separator">, Adam Gripenblom &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'>Hi team,
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Hope you all had a good weekend, <br>
<br>
Could you have a look at this club </span><span lang="en-SE" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</span><span lang="EN-GB" style='font-size:9.0pt;font-family:"Arial",sans-serif;color:black;background:white'>1Life Club
</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#404040'> if they have had any issues with the wifi/connection? The seem to have issues regarding sync between schedule and ipad – at times the scheduled class won´t appear
 on the ipad one example was this Friday 6<sup>th</sup> of March 16:05 TRIP Virtual – they activated a class on that time through the OnDemand function.</span><span lang="EN-GB" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Les Mills Nordic AB |
</span><span lang="EN-US" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>Communication Manager
</span><span lang="EN-GB" style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#7F7F7F'>|
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3389