Subject: Ticket re-opened - [#3389] 1 Life Club
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 09 Mar 2020 12:54:01 +0000 (UTC)

Hi Pritish Nandi,  Ticket “#3389 – 1 Life Club ” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3389 to view the ticket.  Ticket comment   
 Hi Pritish,

The first class was scheduled in the morning and the manager claims it did not show and I believe that the TRIP class was scheduled maybe an hour prior. 
 
Can you see for the TRIP class if it was a scheduled class that started or through ondemand cause the mangager was in the studio at the time. 
 
Cheers, Adam 

  

  

 From: Les Mills International <[email-masked]>
 
Sent: Monday, 9 March 2020 13:03 
To: Adam Gripenblom <[email-masked]> 
Subject: Re: 1 Life Club

 

 

 
 Hi Adam, 

 
 
 ​ 

 
 
 Thank you for reaching out to us. 

 
 
 ​ 

 
 
 When you say the club has intermittent sync issue and also unable to see scheduled classes updated on the App timetable, could you please confirm if the club is scheduling classes
 well in advance or they are scheduling on the spot classes and waiting for that to come on the App timetable? 

 
 
 ​ 

 
 
 ​Regarding the Friday 6th March TRIP class, we see that THE TRIP VIRTUAL 15 was scheduled and started on the correct time which is 4.05PM.  

 
 
 ​ 

 
 
 Also, sync was good throughout the day and I so not see any issues with internet in the backend.  

 
 
 ​ 

 
 
 ​If you could give us more information we would be happy to check this further.  

 
 
 ​ 

 
 
 Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3389 

 

  

 

 
 
On Mon, 9 Mar at 11:48 PM
, Adam Gripenblom <[email-masked]> wrote:

 

 
 
Hi team,

Hope you all had a good weekend,  
 
Could you have a look at this club [email-masked]
1Life Club
 if they have had any issues with the wifi/connection? The seem to have issues regarding sync between schedule and ipad – at times the scheduled class won´t appear
 on the ipad one example was this Friday 6th of March 16:05 TRIP Virtual – they activated a class on that time through the OnDemand function.

 

 

 

 
Les Mills Nordic AB |
Communication Manager
|
[email-masked] |
 
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113 56 Stockholm, Sweden 
 
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