Subject: Ticket re-opened - [#3383] The Trip - Virtual Version
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 06 Mar 2020 07:15:12 +0000

Hi Pritish Nandi,  Ticket “#3383 – The Trip - Virtual Version” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3383 to view the ticket.  Ticket comment   
Hi Marika, 

 
 
Meaning to say they can now use The Trip LIVE class?  

 
 
If yes, this ticket can close then. Thank you! 

 

 

 

 

Best Regards,

 
Rockie Yeo
 | Launch Coach (South East Asia)  
Les
 Mills Asia Pacific - Malaysia | [email-masked] 
Unit
 8.02, Level 8, Wisma E&C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia 
tel

+6 03 2720 8604 | ext 204 | fax +6 03 2726 2947 
 
 mobile +6 019
 754 1319 | 
www.lesmills.com.au 

 

  
 
 The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments. 

 BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN
 TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH’BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP®, are all registered trademarks of Les Mills Asia Pacific. 

 

 

 

 

 From: Les Mills International <[email-masked]> 
Sent: Friday, March 6, 2020 1:18 PM 
To: Rockie Yeo <[email-masked]> 
Subject: Re: The Trip - Virtual Version

 

 ​​Hi Rockie, 
 ​ 
 Thank you for your confirmation. 
 ​ 
 
 We will close this ticket now. 
However, if you are still experiencing any issues, please do not hesitate to contact us. 

 
 ​Thank you! 
 
 ​ 
 
 Warm Regards, 
Marika 
Customer Services 
Les Mills Virtual App  

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3383

 

 
 
 On Fri, 6 Mar at 5:20 PM 
, Rockie Yeo <[email-masked]> wrote:
 
Hi Marika, 

 
 
Thank for your prompt reply. 

 
 
Yes, licensee has both The Trip Live and virtual. Below is the information 
 
Club Name : Ikigai Fitness - DMall 
 
ID : 251831 

 

 

 

 

Best Regards,

 
Rockie Yeo |
Launch Coach (South East Asia)  
Les
 Mills Asia Pacific - Malaysia | [email-masked] 
Unit
 8.02, Level 8, Wisma E&C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia 
tel

+6 03 2720 8604 | ext 204 | fax +6 03 2726 2947   
 mobile +6 019 754 1319
 | www.lesmills.com.au 

 

  
 
 The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments. 

 
BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN
 TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH’BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP®, are all registered trademarks of Les Mills Asia Pacific.

 

 

 

 

 
 
 From: Les Mills International <[email-masked]> 
Sent: Thursday, March 5, 2020 3:24 PM 
To: Rockie Yeo <[email-masked]> 
Subject: Re: The Trip - Virtual Version  

 
 
 ​Hi Rockie, 
 
Thank you for contacting Les Mills Virtual support. 
 
Can you please provide to us Club name and Les Mills username which will be 6 digits. 
 
For your inquiry, as of the moment, we do not have an option to remove or mute the voice-over audio. Only for THE TRIP LIVE classes will play video with music but without voiceover. 
 
Could you please let us know if they are facing issues with any class or program? If yes, could you please let us the issue and also the name of the program? 
 
Let us know if you need more assistance and we will be happy to help. 
 
Best Regards, 
Marika 
Customer Service 
Les Mills Virtual App 
 
Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3383  

 

 
 On Thu, 5 Mar at 6:55 PM 
, Rockie Yeo <[email-masked]> wrote:
 
Hi Virtual Support team, 

 
 
I have question from licensee, how to mute the voice over if they just want music only. Please advice. Thanks! 

 

 

 

 

Best Regards,

 
Rockie Yeo |
Launch Coach (South East Asia)  
Les
 Mills Asia Pacific - Malaysia | [email-masked] 
Unit
 8.02, Level 8, Wisma E&C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia 
tel

+6 03 2720 8604 | ext 204 | fax +6 03 2726 2947   
 mobile +6 019 754 1319
 | 
www.lesmills.com.au 

 

  
 
 The
 contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and the attachments. 

 
BODYATTACK®, BODYBALANCE®, BODYCOMBAT®, BODYJAM®, BODYPUMP®, BODYSTEP®, BORN
 TO MOVE®, CLUB COUNT®, CXWORX®,  IMMERSIVE FITNESS®, LES MILLS BARRE™, LES MILLS GRIT®, LES MILLS SPRINT®, LES MILLS TONE™, MBX®, RPM®, SH’BAM®, SMARTBAND®, SMARTBAR®, SMARTSTEP®, THE TRIP®, are all registered trademarks of Les Mills Asia Pacific.