Subject: New Reply Received - The Trip - Virtual Version
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 06 Mar 2020 04:20:06 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  The Trip - Virtual Version  Ticket comment <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0)">
Hi Marika,</div>
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Thank for your prompt reply.</div>
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Yes, licensee has both The Trip Live and virtual. Below is the information</div>
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Club Name : Ikigai Fitness - DMall</div>
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ID : 251831</div>
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<font><span style="font-size:10pt; font-family:Helvetica,sans-serif">Best Regards,</span></font>
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<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><span style="font-size:10pt; font-size:10pt"></span><span style="font-family:Helvetica,sans-serif; font-size:12pt"></span>
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<font style=""><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-family:Helvetica,sans-serif">Rockie Yeo</span></font><font color="#212121" style=""><span style="font-size:10pt; font-family:Helvetica,sans-serif">
 | </span><span style="font-family:Helvetica,sans-serif; font-size:13.3333px">Launch Coach (South East Asia)</span></font><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-family:Helvetica,sans-serif"> </span></font></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style="font-size:10pt; font-family:Helvetica,sans-serif">Les
 Mills Asia Pacific - Malaysia | [email-masked]</span></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style="font-size:10pt; font-family:Helvetica,sans-serif"><span style="color:rgb(33,33,33); font-family:Helvetica,sans-serif; font-size:13.3333px">Unit
 8.02, <span style="color:rgb(33,33,33); font-family:Helvetica,sans-serif; font-size:13.3333px">Level 8, </span></span>Wisma E&amp;C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia</span></font><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, March 5, 2020 3:24 PM<br>
<b>To:</b> Rockie Yeo &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: The Trip - Virtual Version
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<div dir="ltr">​Hi Rockie,<br>
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Thank you for contacting Les Mills Virtual support.<br>
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Can you please provide to us Club name and Les Mills username which will be 6 digits.<br>
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For your inquiry, as of the moment, we do not have an option to remove or mute the voice-over audio. Only for THE TRIP LIVE classes will play video with music but without voiceover.<br>
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Could you please let us know if they are facing issues with any class or program? If yes, could you please let us the issue and also the name of the program?<br>
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Let us know if you need more assistance and we will be happy to help.<br>
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Best Regards,<br>
Marika<br>
Customer Service<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3383" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3383</a>
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<blockquote class="x_freshdesk_quote">On Thu, 5 Mar at 6:55 PM <span class="x_separator">
, Rockie Yeo &lt;[email-masked]&gt; wrote:
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Hi Virtual Support team,</div>
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<div style="font-family:Calibri,Arial,Helvetica,sans-serif; font-size:12pt; color:rgb(0,0,0)">
I have question from licensee, how to mute the voice over if they just want music only. Please advice. Thanks!</div>
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<font><span style="font-size:10pt; font-family:Helvetica,sans-serif">Best Regards,</span></font>
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<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><span style="font-size:10pt; font-size:10pt"></span><span style="font-family:Helvetica,sans-serif; font-size:12pt"></span>
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<font style=""><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-family:Helvetica,sans-serif">Rockie Yeo</span></font><font color="#212121" style=""><span style="font-size:10pt; font-family:Helvetica,sans-serif"> |
</span><span style="font-family:Helvetica,sans-serif; font-size:13.3333px">Launch Coach (South East Asia)</span></font><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-family:Helvetica,sans-serif"> </span></font></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style="font-size:10pt; font-family:Helvetica,sans-serif">Les
 Mills Asia Pacific - Malaysia | [email-masked]</span></font><br>
<span style="font-family:Helvetica,sans-serif; font-size:12pt"></span><font color="#212121" style="font-size:12pt"><span style="font-size:10pt; font-size:10pt"></span></font><font style="font-size:15px; color:rgb(33,33,33); font-family:Calibri,Arial,Helvetica,sans-serif"><span style="font-size:10pt; font-family:Helvetica,sans-serif"><span style="color:rgb(33,33,33); font-family:Helvetica,sans-serif; font-size:13.3333px">Unit
 8.02, <span style="color:rgb(33,33,33); font-family:Helvetica,sans-serif; font-size:13.3333px">Level 8, </span></span>Wisma E&amp;C, No 2, Lorong Dungun Kiri, Damansara Heights, 50490, Kuala Lumpur, Malaysia</span></font><br>
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