Subject: New Reply Received - Class bricht ständig ab
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 05 Mar 2020 11:11:43 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Class bricht ständig ab  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>Hallo Nusan,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>danke für deine Info. Die Zeit ist richtig jedoch wurde die Class nicht abgebrochen sondern hat sich in der
<b>Class selbst beendet</b>. Das ist auch nicht das erste Mal gewesen. </span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>Mit der Info kann ich mich leider nicht zufrieden stellen.
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US'>Danke für ein Feedback Eurerseits</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>mit cleveren Grüßen<br>
 <br>
Studioleitung<br>
Patrick Zichner<br>
 <br>
clever fit Stade<br>
Hansestr. 30<br>
21682 Stade<br>
Tel: 04141 - 9910092<br>
Email: <a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a><br>
Facebook: <a href="https://www.facebook.com/cfstade" rel="noreferrer"><span style="color:#0563C1">https://www.facebook.com/cfstade</span></a><br>
Internet: <a href="http://www.clever-fit.com" rel="noreferrer"><span style="color:#0563C1">www.clever-fit.com</span></a><br>
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<b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Ehemals Christiansen Wohnwelt
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<a href="https://www.clever-fit.com/fitness-studios/clever-fit-stade/" rel="noreferrer"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;text-decoration:none'><img width="114" height="115" id="Bild_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNTk5NjYyODksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.vpqgR_nqUz_dDg_VFwuDMJ3vrSXnJpclQPHgzYQ0rUE" alt="cid:[email-masked]"></span></a><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> 
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<b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Von:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> Les Mills International [mailto:[email-masked]]
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<b>Gesendet:</b> Mittwoch, 4. März 2020 17:32<br>
<b>An:</b> clever fit Stade<br>
<b>Betreff:</b> Re: Class bricht ständig ab</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>Hallo Patrick,<br>
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Vielen Dank dass Sie sich an uns gewandt haben. Wir entschuldigen uns für das Problem mit dem Les Mills Virtuelle App.<br>
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Wenn wir uns die Back-End-Daten ansehen, können wir sehen, dass um 5 Uhr morgens keine Klassen gespielt wurden. Wir sehen jedoch, dass die Klasse Sprint 18 um 3.45 Uhr gespielt wurde und einmal angehalten wurde. Wir empfehlen die Klassen nicht anzuhalten, da
 dies dazu führt, dass die Klassen vorzeitig enden.<br>
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Könnten Sie uns bitte weitere Einzelheiten wie den Namen der Klassen sowie Datum und Uhrzeit zur korrekten Behebung des Problems mitteilen?<br>
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Viele Grüße,<br>
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Nusan<br>
Kundendienst<br>
Les Mills Virtuelle <br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3377" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3377</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Thu, 5 Mar at 4:30 AM
<span class="separator">, Patrick Zichner &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>On Demand Classes brechen teilweise schon nach einigen Minuten ab. Beispielsweise wurde gestern, am Dienstag um 5 Uhr morgens eine Sprint Class gestartet. Diese ist nach
 ca. 10 Minuten abgebrochen.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid","serif";color:white'>3377:859387</span><span style='font-size:10.0pt;font-family:"Helvetica","sans-serif"'>
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  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3377