Subject: New Reply Received - test
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 05 Mar 2020 08:44:43 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  test  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi AJ,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Thank you for trying to help.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I am copying and pasting the below as well as typing it out myself and It still says invalid log in.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Please can we create a new account asap. We open to the public Saturday and this needs to be set up and ready to go.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">These log in details 100% do not work.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Kind regards</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Rebecca webb </span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> 04 March 2020 21:19<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: test</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Rebecca,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for bearing with us while we looked into this. Please go to <a href="https://uk.lesmillsvirtual.com/virtual/signup" rel="noreferrer">https://uk.lesmillsvirtual.com/virtual/signup</a> and use the following credentials as a 'New User':</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>1. Username: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>2. Password: Tp0#f0llCzRq (these are zeros not the letter O, and it has 2 lowercase "l"s as in "liverpool").</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>The registered email for your account is <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>I've also left you a voicemail, and you can call me back at +44 20808 92105.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Please let us know how it goes.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3378" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3378</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Thu, 5 Mar at 6:52 AM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Rebecca,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Of course - please bear with us, I'm escalating this to our Level 2 team to access your account information. Please expect a reply asap.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3378" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3378</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Thu, 5 Mar at 6:49 AM <span class="separator">, Rebecca &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Hi Aj,</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Thank you! He was unable to help he said it’s my email address <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> but I am not getting anything either?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>The other email accounts it could be are <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> or <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Are you able to help assist anymore with this?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Kind regards</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif;mso-fareast-language:EN-US'>Rebecca Webb </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; <br><b>Sent:</b> 04 March 2020 17:48<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br><b>Subject:</b> Re: test</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Hi Rebecca,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you for reaching out to us today. As discussed over the phone, please let us know if Adam is able to help you with the registered email for your account.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>We'll keep this ticket open for you for a couple of days.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>Thank you,<br><br>AJ<br>Customer Services<br>Les Mills Virtual App</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3378" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3378</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'>On Thu, 5 Mar at 6:37 AM <span class="separator">, Rebecca &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3378:859387</span><span style='font-size:10.0pt;font-family:"Helvetica Neue",serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3378