Subject: RE: Unable to Assign Ticket - 66240
From: Ruzah AlOtaibi <[email-masked]>
To: Helpdesk <[email-masked]>, Mohammed Kulaib <[email-masked]>, Krishna Prasad <[email-masked]>
Cc: "Manager Livesalesman" <[email-masked]>
Date: Wed, 4 Mar 2020 04:47:31 +0000

Kindley reminder .

Ruzah AlOtaibi
IT Help Desk Representative
​
Systems of Strategic Business Solutions - An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al-Khobar 34434, Saudi Arabia
D. 11415 | F. +966-13-853-4442

 

From: Ruzah AlOtaibi <[email-masked]>
Sent: Tuesday, March 3, 2020 9:24 AM
To: Helpdesk <[email-masked]>; Mohammed Kulaib <[email-masked]>; Krishna Prasad <[email-masked]>
Cc: Manager Livesalesman <[email-masked]>
Subject: RE: Unable to Assign Ticket - 66240

Dear Krishna ,

The same user open new ticket also I cant assign , FYA please .

Regards,

Ruzah AlOtaibi​
IT Help Desk Representative
​
[https://af1753westeurope.blob.core.windows.net/signatureimages/SSBS.png]<http://www.ssbs.com.sa/>
Systems of Strategic Business Solutions ‑ An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia
D. 11415<tel:11415>
 |
F. +966‑13‑853‑4442
[https://af1753westeurope.blob.core.windows.net/signatureimages/IE-Icon.jpg]<http://ssbs.com.sa/>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Linked-Icon.jpg]<https://www.linkedin.com/company/ssbs/>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Map-Icon.jpg]<https://goo.gl/maps/Pbb3Ug6Uiqu>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Twitter-Icon.png]<https://www.twitter.com/ssbs_ksa>
From: Ruzah AlOtaibi <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 3, 2020 8:01 AM
To: Helpdesk <[email-masked]<mailto:[email-masked]>>; Mohammed Kulaib <[email-masked]<mailto:[email-masked]>>; Krishna Prasad <[email-masked]<mailto:[email-masked]>>
Cc: Manager Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Unable to Assign Ticket - 66240

Dear Krishna ,

FYA

Regards,

Ruzah AlOtaibi​
IT Help Desk Representative
​
[https://af1753westeurope.blob.core.windows.net/signatureimages/SSBS.png]<http://www.ssbs.com.sa/>
Systems of Strategic Business Solutions ‑ An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia
D. 11415<tel:11415>
 |
F. +966‑13‑853‑4442
[https://af1753westeurope.blob.core.windows.net/signatureimages/IE-Icon.jpg]<http://ssbs.com.sa/>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Linked-Icon.jpg]<https://www.linkedin.com/company/ssbs/>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Map-Icon.jpg]<https://goo.gl/maps/Pbb3Ug6Uiqu>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Twitter-Icon.png]<https://www.twitter.com/ssbs_ksa>
From: Helpdesk <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 2, 2020 5:04 PM
To: Mohammed Kulaib <[email-masked]<mailto:[email-masked]>>
Cc: Ruzah AlOtaibi <[email-masked]<mailto:[email-masked]>>; Manager Livesalesman <[email-masked]<mailto:[email-masked]>>
Subject: Unable to Assign Ticket - 66240
Importance: High

Hi Kulaib,

We are unable to assign this ticket to anybody. When we are clicking on the assign option it does not show anything. However, apart from this specific ticket we are able to assign other tickets.

Could you please check and assign it to the right team.

Best Regards,
Pritish
Livesalesman Team
Helpdesk​
[https://af1753westeurope.blob.core.windows.net/signatureimages/SSBS.png]<http://www.ssbs.com.sa/>
Systems of Strategic Business Solutions ‑ An AlOthman Holding Company
Al Othman Business Park, Prince Sultan Road, Al Jawhara, Al‑Khobar 34434, Saudi Arabia
F. +966‑13‑853‑4442
[https://af1753westeurope.blob.core.windows.net/signatureimages/IE-Icon.jpg]<http://ssbs.com.sa/>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Linked-Icon.jpg]<https://www.linkedin.com/company/ssbs/>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Map-Icon.jpg]<https://goo.gl/maps/Pbb3Ug6Uiqu>

[https://af1753westeurope.blob.core.windows.net/signatureimages/Twitter-Icon.png]<https://www.twitter.com/ssbs_ksa>