Subject: Ticket re-opened - [#3374] Classes not playing and not showing on iPad timetable
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 03 Mar 2020 09:48:03 +0000

Hi Pritish Nandi,  Ticket “#3374 – Classes not playing and not showing on iPad timetable” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3374 to view the ticket.  Ticket comment   
 Hi

 

 
 Can you please advise which site you are on? 

  

 Thank you 

 Dee

 

 

  
 From: Les Mills International [mailto:[email-masked]]
 
Sent: 03 March 2020 09:41 
To: [email-masked] 
Cc: Helpdesk <[email-masked]> 
Subject: Re: Classes not playing and not showing on iPad timetable

 

 

 
 Hi Adam, 

 
 
 ​ 

 
 
 Thank you for your call today.  

 
 
 ​ 

 
 
 As discussed and checked, it seems that the Wi- Fi is showing connected however the actual internet is not working. Also, the app is not synced with the scheduler for the
 past 14 days. I have cc'd Hutchison Technologies to look into this asap. 

 
 
 ​ 

 

 

 
 
 ​ 

 

   

 
 @Hutchison Team,  

 

   

 
 ​Could you please help Adam with the current issue with the club's internet connection. They are unable to play any Virtual Classes. They are not synced with the scheduler
 for past 14 days even though they are connected to the Wi-Fi connection constantly.  

 

   

 
 Automation is not working due to this. There is no issues from the app point of view. Once the internet connection is restored and the app is synced with the scheduler it
 would start working fine.  

 

   

 
 Thank you for your help.  

 

   

 
 Warm Regards, 
Pritish 
Customer Services 
Les Mills Virtual App 

 

Ticket: 
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3374 

 

  

 

 
 
On Tue, 3 Mar at 10:12 PM
, Adam.ibbetson <[email-masked]> wrote:

 

 
 Classes not playing and not showing on iPad timetable 

 

 

3374:859387

 

  Helpdesk  +44 (0)333 2407369 Hutchison Technologies Ltd Innovation Centre, 1 Harrison Road, Dundee, DD2 3SN    
 Disclaimer: This message is strictly confidential. If 
you have received this in error, please inform the sender and remove it from 
your system. If received in error you may not copy, print, forward or use it or 
any attachment in any way. This message is not capable of creating a legal 
contract or a binding representation and does not represent the views of 
Hutchison Technologies Ltd. Emails may be monitored for security and network 
management reasons. If verification is required please request a hard-copy 
version. Messages containing inappropriate content may be intercepted. Hutchison 
Technologies Ltd does not accept any liability for any harm that may be caused 
to the recipient system or data on it by this message or any attachment. 
Hutchison Technologies Ltd is a company limited by guarantee registered in 
Scotland No. SC176095. Registered office: Innovation Centre, 1 Harrison Road, 
Dundee. DD2 3SN, UK