Subject: New Reply Received - Classes not playing and not showing on iPad timetable
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Tue, 03 Mar 2020 09:48:03 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Classes not playing and not showing on iPad timetable  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hi
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Can you please advise which site you are on?</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Thank you</span></div>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> 03 March 2020 09:41<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> Helpdesk &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Classes not playing and not showing on iPad timetable</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Adam,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your call today. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>As discussed and checked, it seems that the Wi- Fi is showing connected however the actual internet is not working. Also, the app is not synced with the scheduler for the
 past 14 days. I have cc'd Hutchison Technologies to look into this asap.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;border:solid windowtext 1.0pt;padding:0cm'><img width="100" height="100" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwNTk3NDI0MTQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.VW34vBpqY_JqHh85lKpR_mZWUNIhvW733xvCiu-Giq0" alt="Image removed by sender."></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>@Hutchison Team, </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>​Could you please help Adam with the current issue with the club's internet connection. They are unable to play any Virtual Classes. They are not synced with the scheduler
 for past 14 days even though they are connected to the Wi-Fi connection constantly. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Automation is not working due to this. There is no issues from the app point of view. Once the internet connection is restored and the app is synced with the scheduler it
 would start working fine. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thank you for your help. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Warm Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App</span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3374" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/3374</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Tue, 3 Mar at 10:12 PM
<span class="separator">, Adam.ibbetson &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Classes not playing and not showing on iPad timetable</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3374:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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