Subject: Re: LSM Joining Case Test - Vinay Singh
From: Vinay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 3 Mar 2020 03:06:18 -0500

| | LSM Joining Case Test

Name | Vinay Singh
E-mail | [email-masked]
Phone Number | (91) 9013617358
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

The Blurb 1 is advising Customer regarding his Ticket transaction and the delivery of ticket and status of confirmation.

additional line :  you'll get an instant email alert and sms alert with the delivery tracking number 48 hours prior to the event

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good Customer - A customer who is always a potential source of business.

Great Customer - A customer who refers our business to other friends, family etc and helping grow the business.

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